Inbound & Outbound Sales Agent

Outsource-X South Africa; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading service provider in Somerset West seeks an Inbound & Outbound Sales Agent to enhance customer communication and manage both sales and service processes. The ideal candidate excels in customer interactions and is proactive in maintaining relationships, leading to increased sales and retention. Responsibilities include handling customer inquiries, conducting outbound sales activities, and coordinating maintenance contract renewals. A monthly salary starts from R20000. Apply via email for this full-time role.

Qualifications

• Experience in inbound/outbound sales, customer service, coordination, or service administration is beneficial.
• Ability to manage multiple tasks, sales activities, and customer queries efficiently.

Responsibilities

• Handle inbound customer enquiries and provide accurate information on services.
• Perform outbound sales activities for contract renewals and upgrades.
• Manage warranty expiry notifications and service cover reminders.
• Coordinate maintenance contract renewals with timely follow-up.
• Re-engage dormant accounts to maximise customer retention.

Skills

Strong communication skills

Organisational skills

Sales-driven mindset

Job description

Location: Somerset West

Employment Type: Full-time

We are looking for a proactive and organised Inbound & Outbound Sales Agent to join our team. This role suits someone who excels in customer communication, enjoys managing both sales and service processes, and thrives in a service-driven environment.

Key Responsibilities

• Handle inbound customer enquiries and provide accurate information on services, contracts, and maintenance.
• Perform outbound sales activities, including contacting customers for contract renewals, upgrades, and service follow-ups.
• Manage warranty expiry notifications and service cover reminders.
• Coordinate maintenance contract renewals and ensure timely outbound follow-up communication.
• Oversee after-service processes, including repairs, installations, and customer updates.
• Re-engage dormant accounts to maximise customer retention and drive additional sales.
• Send asset compliance reminders (where data is available).
• Notify customers of ageing or obsolete equipment and promote relevant service solutions.
• Support overall customer satisfaction through proactive communication and relationship building.
• Assist with planned service scheduling to ensure operational efficiency.
• Coordinate seasonal readiness campaigns (e.g., winter checks for roller shutters or loading bays).

What We Are Looking For

• Strong communication and organisational skills.
• Ability to manage multiple tasks, sales activities, and customer queries efficiently.
• Experience in inbound/outbound sales, customer service, coordination, or service administration is beneficial.
• A proactive, sales-driven mindset with a focus on customer retention and service optimisation.

Salary: From R20000 per month

Email: [e-mail] / [e-mail]