Inbound & Outbound Customer Service Agent - EST Hours (Remote)

ISTA Personnel Solutions; Gauteng; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A global BPO company is seeking an experienced Inbound & Outbound Customer Service Agent to support a US real estate investment client. Responsibilities include handling tenant inquiries, scheduling showings, and assisting with maintenance requests. The role is fully remote, requiring excellent English skills and industry experience in real estate. Suitable applicants must have a reliable internet connection and power backup.

Qualifications

• Experience in real estate, property management, or leasing office.
• Fluent in English with excellent communication skills.
• Proactive attitude and friendly professional manner.

Responsibilities

• Handle incoming calls and emails from tenants and prospects.
• Schedule appointments and property showings.
• Assist with rent questions and maintenance requests.

Skills

Excellent English communication skills

Friendly and professional phone manner

Attention to detail

Multitasking ability

Confident with computers

Education

Industry experience in real estate or property management

Tools

MS Office

Outlook

Job description

Overview

I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Real Estate Management sector, who is urgently seeking an Inbound & Outbound Customer Service Agent.

We’re looking for an experienced Customer Service Agent to support our US client who is a real estate investment and development company. This role involves handling inbound and outbound calls, scheduling property showings, following up on rental inquiries, and assisting tenants with questions and requests. You’ll be the first point of contact for prospective tenants and play an important role in providing a professional, helpful experience.

NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (currently this is 16h00pm to 01h00am South African time - subject to change in accordance with daylight savings in the United States).
• Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Job Responsibilities

• Handle incoming calls and emails from tenants and prospects
• Schedule appointments and property showings
• Follow up on leads, rental inquiries, and missed calls
• Assist with rent questions, maintenance requests, and general property information
• Update internal systems and maintain accurate records of communications

Requirements

• Industry experience in real estate, property management, or a leasing office
• Excellent and fluent English communication skills
• Friendly, professional phone manner and proactive attitude
• Strong attention to detail and ability to multitask
• Confident with computers, including MS Office and Outlook

If you are not contacted within 14 working days, please consider your application unsuccessful.