Inbound Lead Response

Ba Personnel; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking an Inbound Lead Response Agent responsible for converting inquiries into sales. The ideal candidate will have strong communication skills, experience in telesales, and a customer-focused mindset. You will engage with potential customers through various inbound channels and must hold a Matric qualification. The role involves meeting call targets and updating customer details in CRM systems.

Qualifications

• Minimum: Matric.
• Prior experience in telesales or internal sales is essential.
• Debt counselling knowledge is an advantage.

Responsibilities

• Call and follow up with leads generated through inbound sources.
• Understand customer needs and provide suitable information.
• Qualify leads and update CRM with accurate details.
• Persuade and guide prospects towards conversions.
• Maintain daily/weekly lead call targets.
• Handle sales queries and objections.
• Work closely with Management to provide feedback.

Skills

Strong verbal communication and persuasive skills

Strong written communication

Active listening

Customer‑centric approach

Good organizational skills

Basic computer knowledge

Target-oriented

Education

Matric

Tools

MS Office

CRM tools

Job description

Introduction

As specialists in our field, BA Personnel boasts extensive expertise in matching exceptional talent with niche and specialized roles, spanning national and global markets.

Our reputation is built on attracting and representing high – calibre candidates who excel in their professions.

An Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.).

This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.

Duties & Responsibilities

• Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).
• Understand customer needs and provide suitable information on products or services.
• Qualify leads and update CRM with accurate customer details and call outcomes.
• Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).
• Maintain daily / weekly lead call targets, conversion ratios, and follow-up schedules.
• Handle sales queries, objections, and escalation of complex cases to Management.
• Ensure compliance with company policies and always maintain professionalism.
• Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.

Skills & Competencies

• Strong verbal communication and persuasive skills.
• Strong written communication – English first language required.
• Active listening and ability to build rapport quickly.
• Customer‑centric approach with problem‑solving mindset.
• Good organizational and follow‑up skills.
• Basic computer knowledge (MS Office, CRM tools).
• Target‑oriented with ability to work in a fast‑paced environment.

Desired Experience & Qualification

• Minimum: Matric.
• Prior experience in telesales or internal sales is essential.
• Debt counselling knowledge is an advantage.

Interested?