Inbound Customer Support Specialist

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading recruitment agency in Durban is seeking an Inbound Customer Contact Centre Agent to provide exceptional service to clients. Candidates should demonstrate a strong commitment to delivering a high-quality customer experience, possess excellent communication skills, and have a proven ability to adapt in a fast-paced environment. The role involves responding to queries through various channels, maintaining customer records, and collaborating with team members to improve service delivery. This is a fantastic opportunity to join a dynamic team in a supportive working environment.

Qualifications

• Demonstrable track record in customer support roles.
• Ability to explain complex concepts clearly.
• Confident in using customer support technologies.

Responsibilities

• Handle customer queries via various channels.
• Keep accurate records of customer interactions.
• Act as a brand ambassador for the company.

Skills

Empathy

Communication Skills

Problem Solving

Customer Focus

Adaptability

Job description

A leading recruitment agency in Durban is seeking an Inbound Customer Contact Centre Agent to provide exceptional service to clients. Candidates should demonstrate a strong commitment to delivering a high-quality customer experience, possess excellent communication skills, and have a proven ability to adapt in a fast-paced environment. The role involves responding to queries through various channels, maintaining customer records, and collaborating with team members to improve service delivery. This is a fantastic opportunity to join a dynamic team in a supportive working environment.