Inbound Customer Service Representative

Believe Resourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is hiring an Inbound Customer Service Representative for their client in Cape Town. This role involves assisting policyholders with billing and technical inquiries in a fast-paced environment. Candidates are expected to have strong communication skills and a calm, service-oriented approach. Full training is provided, alongside opportunities for career growth within the customer service team.

Benefits

Structured training and onboarding

Opportunities for career growth

Supportive team culture

Qualifications

• 1 year of experience in a customer service or call center environment preferred.
• Ability to manage time and stay organized in a high-volume setting.
• Willing and able to commit to full training.

Responsibilities

• Handle inbound calls from policyholders in a fast-paced contact center.
• Process billing transactions including payments and account adjustments.
• Provide technical support on internal client systems.

Skills

Excellent communication skills

Active listening

Problem-solving abilities

Time management

Telephone etiquette

Education

Some post-matric education

Tools

MS Office (Word, Excel, Outlook)

Job description

Job Title: Inbound Customer Service Representative

Location: Cape Town CBD

Employment Type: Full-time

Experience Required: 0–3 years

Salary: R7945.69 + Medical Aid + Provident Fund + Shift Allowance

Overview

Believe Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice). This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.

Key Responsibilities

• Handle inbound calls from policyholders in a fast-paced contact center.

• Process billing transactions including payments and account adjustments.

• Accurately verify and interpret billing information.

• Respond to simple and complex inquiries regarding billing and policies.

• Provide technical support on internal client systems.

• Follow up with policyholders on outstanding items to ensure resolution.

• Deliver high-quality service in line with KPIs and service standards.

• Collaborate with team members and contribute to a positive working environment.

• Perform additional administrative or support tasks as required.

Candidate Requirements

• 1 year of experience in a customer service or call center environment preferred.

• Some post-matric education is advantageous.

• Excellent communication skills and telephone etiquette.

• Strong active listening and problem-solving abilities.

• A calm, patient, and service-oriented mindset.

• Ability to manage time and stay organized in a high-volume setting.

• Competent with MS Office tools (Word, Excel, Outlook).

• Willing and able to commit to full training and adhere to shift schedules.

Why Join This Team

• Work with a respected brand in the insurance sector.

• Structured training and onboarding provided.

• Opportunities for career growth within the customer service stream.

• Supportive and collaborative team culture.

• Stable full-time role with consistent working hours.