Inbound Care Team Lead - Assistant Manager (Voice)

EXL South Africa; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking an Assistant Manager for Customer Care Voice processes. The role involves managing teams, ensuring targets are met, and addressing customer issues. Candidates should have a Matric certificate and at least 2 years of BPO team leader experience. Availability to start on 5 January 2026 is essential. This is a full-time position with competitive compensation.

Qualifications

• Minimum 2 years experience as a Team Leader within a BPO.
• Availability to start on 5 January 2026.

Responsibilities

• Manage teams to ensure quality and productivity targets are met.
• Track and report on team performance metrics.
• Address and resolve customer complaints promptly.

Skills

Team Management

Coaching and Feedback

Performance Monitoring

Complaint Handling

Education

Matric

Job description

A leading customer service provider in Cape Town is seeking an Assistant Manager for Customer Care Voice processes. The role involves managing teams, ensuring targets are met, and addressing customer issues. Candidates should have a Matric certificate and at least 2 years of BPO team leader experience. Availability to start on 5 January 2026 is essential. This is a full-time position with competitive compensation.