Inbound Call Centre Agent - Banking (3-month contract)

Isilumko Staffing; Sandton; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A leading bank in South Africa is seeking an experienced Customer Service / Inbound Call Centre Agent in Sandton for a 3-month contract. Candidates must have at least 2 years of experience in banking or financial services, a clear credit and criminal record, and be willing to work rotational shifts. Responsibilities include addressing customer queries, resolving issues promptly, and achieving performance targets.

Benefits

Basic and incentive compensation

Qualifications

• No less than 2 years' experience within banking/financial services customer care/inbound call centre.
• Must have a clear credit and criminal record.
• Willing to work rotation shifts.

Responsibilities

• Attend to customer credit card queries.
• Resolve queries in a timeous manner.
• Overcome client objections.
• Work towards reaching targets.

Skills

Communication

Negotiation

Objection handling

Customer service

Relationship building

Education

Matric

BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics

Job description

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.

Qualifications and experience :

• Matric
• No less than 2 years' experience within banking / financial services customer care / inbound call centre
• BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics
• Clear credit record
• Clear criminal record
• Willing to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays
• Basic and incentive

Skills :

• Communication
• Negotiation
• Objection handling
• Customer service
• Relationship building

Key performance areas :

• Attend to customer credit card queries
• Resolve queries in a timeous manner
• Overcome client objections
• Work towards reaching target