Inbound Call Centre Agent - Banking (3-Month Contract)

Isilumko Staffing; Gauteng; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A leading financial services firm in Gauteng is seeking an experienced Customer Service / Inbound Call Centre Agent to join their team on a 3-month contract. The ideal candidate should have at least 2 years of experience in customer care within the banking sector, alongside a clear credit and criminal record. Responsibilities include addressing customer credit card queries and working towards targets. The role requires flexibility in working shifts including weekends and public holidays.

Qualifications

• Minimum 2 years' experience in banking or financial services customer care.
• Clear credit and criminal record required.
• Willingness to work rotational shifts.

Responsibilities

• Attend to customer credit card queries.
• Resolve queries in a timely manner.
• Overcome client objections.
• Work towards reaching targets.

Skills

Communication

Negotiation

Objection handling

Customer service

Relationship building

Education

Matric

BCOM in Banking/Finance/Accounting/Auditing/Investments/Economics

Job description

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.

Qualifications and experience:
Matric – No less than 2 years' experience within banking/financial services customer care/inbound call centre
BCOM – Banking/Finance/Accounting/Auditing/Investments/Economics
Clear credit record – Clear criminal record
Willing to work rotation shifts (8am-5pm / 9am-6pm / 10am-7pm)

Alternate on Saturdays / Public holidays

Basic and incentive Skills:

• Communication
• Negotiation
• Objection handling
• Customer service
• Relationship building

Key performance areas:

• Attend to customer credit card queries
• Resolve queries in a timeous manner
• Overcome client objections
• Work towards reaching target