In-Store Beauty Host: Guest Experience & Sales Pro

African Sales Company; Johannesburg; On-site; ZAR 167,000 - 257,000; Full time

Job summary

L’Occitane seeks a Beauty Host in Johannesburg to deliver an exceptional guest experience while driving boutique sales. You will act as brand ambassador, using product expertise and personalised recommendations to enhance guest journeys and loyalty.

Responsibilities include achieving sales targets, executing events and promotions, managing client data in CRM, and maintaining brand standards across the boutique environment.

Qualifications

• The candidate should have a passion for beauty and customer experience.
• Experience in prestige beauty, luxury retail or guest-focused environments is advantageous.
• Strong sales ability with upselling and product demonstrations.

Responsibilities

• Create a welcoming, professional guest experience in the boutique.
• Achieve individual sales targets and contribute to team KPIs.
• Build relationships through client recruitment and loyalty initiatives.
• Demonstrate product knowledge and brand storytelling to guests.
• Support stock, merchandising and boutique operations to brand standards.
• Maintain accurate customer profiles and use CRM responsibly.

Skills

Customer service

Upselling

Product knowledge

Storytelling

Interpersonal skills

CRM tools

POS systems

Retail experience

Tools

CRM/clienteling tools

POS systems

MS Office

Job description

L’Occitane seeks a Beauty Host in Johannesburg to deliver an exceptional guest experience while driving boutique sales. You will act as brand ambassador, using product expertise and personalised recommendations to enhance guest journeys and loyalty.

Responsibilities include achieving sales targets, executing events and promotions, managing client data in CRM, and maintaining brand standards across the boutique environment.