In-Hospital Case Manager: Client Care & Liaison

Discovery Limited; Johannesburg; Presencial; ZAR 360.000 - 600.000; Jornada completa

Descripción de la vacante

Discovery Limited is recruiting a Client Relationship Manager in Hospital Case Management within Discovery Health. The role focuses on reviewing In Hospital queries, applying benefit criteria and coordinating with care teams.

Based in Gauteng with regional reach to adjacent provinces. The successful candidate will engage with stakeholders to ensure accurate outcomes and patient-centred service, aligning with Discovery Care objectives.

Formación

• Must hold Matric and Nursing qualification with active SANC registration.
• Experience within Discovery Health clinical roles and systems preferred.
• Analytical skills and proficiency in MS Office.
• Knowledge of Discovery Health products and processes is advantageous.

Responsabilidades

• Handle IH queries and escalation paths to resolution.
• Enforce policy, protocol and benefits decisions.
• Meet daily operational targets and performance metrics.
• Communicate progress and outcomes clearly to complainants in writing and verbally.
• Collaborate with stakeholders involved in the member’s care to optimise the member journey.

Conocimientos

Interpersonal adaptability

Change management

Assertiveness

Integrity

Urgency in service

Educación

Matric

Nursing Qualification (Enrolled/Professional Nurse)

Valid SANC Registration

Discovery Health clinical experience

Discovery Health product knowledge

Analytical skills

MS Office

Descripción del empleo

Discovery Limited is recruiting a Client Relationship Manager in Hospital Case Management within Discovery Health. The role focuses on reviewing In Hospital queries, applying benefit criteria and coordinating with care teams.

Based in Gauteng with regional reach to adjacent provinces. The successful candidate will engage with stakeholders to ensure accurate outcomes and patient-centred service, aligning with Discovery Care objectives.