In Field Support Consultant (Durban)

Allspes (Pty) Ltd; Durban; On-site; ZAR 250 000 - 300 000; Full time

Job summary

A leading South African healthcare technology firm is seeking an In Field Support Consultant in Durban. The role involves providing top-notch support for the VeriClaim system, analyzing practice needs, and managing client relationships effectively. The ideal candidate will have at least one year of VeriClaim experience, possess a valid driver's license, and a reliable vehicle. Strong training, organizational, and problem-solving skills are essential to deliver the highest customer satisfaction while navigating a dynamic work environment.

Qualifications

• At least 1-year experience in VeriClaim.
• Valid driver's license is required.
• Reliable motor vehicle is necessary.

Responsibilities

• Provide in-practice VeriClaim support within Durban.
• Handle client complaints regarding the VeriClaim system.
• Ensure new practices are booked for training sessions.

Skills

Excellent understanding of VeriClaim

Effective training and facilitation techniques

Customer-focused

Excellent problem-solving skills

Excellent command of spoken and written English

Analytical thinker

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Title

In Field Support Consultant (Kwazulu-Natal : Durban)

Position Overview

To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Durban). Ensure ultimate customer satisfaction for both internal and external clients.

Experience

• At least 1-year VeriClaim experience.
• Previous experience working in a customer‑facing department would be an advantage.

Prerequisites

• Based in Durban (Area will be discussed in interview).
• Reliable motor vehicle.
• Valid driver's license.

Essential Job Functions

• Provide in‑practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
• Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
• Analyse the practices to determine needs that we would be able to assist with.
• Assist with Financial Assessment discussions.
• Demonstrate system upgrades and enhancements to all allocated VeriClaim and VBS practices.
• Escalate functional requests or user issues to the Support Centre via ticketing system, where needed.
• Effectively handle any client complaints regarding the VeriClaim system.
• Complete all sign‑up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and time‑wise.
• Ensure that new practices have been booked for training.
• Provide all relevant parties with weekly appointment schedule/calendar (as per objectives).
• Provide feedback on TMS after each visit daily.
• Send email to all parties with list of practices seen (as per objectives).
• Visit allocated practices at the required coverage and frequency as per the customer classifications.
• Assist with system upgrade testing as required.
• Assist the Sales Consultant with VeriClaim demonstrations as needed.
• Maintain a current working knowledge of all healthcare‑related issues and regulations.
• Maintain an up‑to‑date level of expertise on VeriClaim and all latest enhancements.

Skills and Functional Requirements

• Excellent understanding and working knowledge of all functionalities on VeriClaim.
• Effective training and facilitation techniques.
• Effective presentation skills.
• Effective practice management skills.
• Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
• Ability to demonstrate flexibility and adaptability in a constantly changing environment.
• Customer‑focused & ability to build customer relations.
• Effective management of stress.
• Ability to take initiative.
• Conflict management.
• Ability to manage multiple tasks simultaneously.
• Excellent time management and organisational skills.
• Deadline focused.
• Excellent problem‑solving skills.
• Analytical thinker.
• Competent in Microsoft Word, Excel, and PowerPoint.
• Excellent command of spoken and written English.
• Expert knowledge of the Private Medical Aid industry.

Notes

This role specification is not intended to be all‑inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.