Implementation Consultant (Short Term Insurance Solution)

Pillango Placements; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency in Johannesburg is seeking a candidate to implement client systems and build short-term insurance products. The ideal candidate will have 3 - 5 years of short-term insurance underwriting experience and strong communication skills in English and Afrikaans. This role requires the ability to resolve complex queries, deliver excellent customer service, and support client management activities. A competitive salary package is offered based on qualifications and experience.

Qualifications

• 3 - 5 years short-term insurance underwriting experience (Essential).
• Data analysis experience (Advantageous).
• Administration role on any short-term insurance platform (Advantageous).
• Own transport and valid driver's license.

Responsibilities

• Resolve complex queries using SOPs and escalate when required.
• Deliver high-quality customer service; investigate and close out issues.
• Support client management through standard account activities.
• Review product suites to ensure regulatory and compliance alignment.
• Adhere to organisational policies and industry codes in all work.
• Coordinate project meetings and prepare concise reports/presentations.
• Elicit requirements, analyze processes/data, and propose/configure solutions.
• Maintain and grow technical/process skills through ongoing learning.

Skills

Strong verbal and written communication in English and Afrikaans

Strong computer literacy and technical aptitude

Accountable, results-driven professional

Ability to navigate ambiguity and complexity

Education

Minimum Matric with a related tertiary qualification

Job description

(For brevity, a key summary of the job specification is provided below. Full details are available after shortlisting.)

Purpose of the Role

Implement client systems, translate business needs, configure existing processes, and build short-term insurance products.

Responsibilities

• Resolve complex queries using SOPs and escalate when required.
• Deliver high-quality customer service; investigate and close out issues.
• Support client management through standard account activities.
• Review product suites to ensure regulatory and compliance alignment.
• Adhere to organisational policies and industry codes in all work.
• Coordinate project meetings and prepare concise reports / presentations.
• Elicit requirements, analyse processes / data, and propose / configure solutions.
• Maintain and grow technical / process skills through ongoing learning.

Skills & Attributes

• Strong verbal and written communication in English and Afrikaans
• Strong computer literacy and technical aptitude
• An accountable, results-driven professional who make sound, timely decisions, communicate clearly, and optimise processes while quickly adopting new technologies.
• The ability to navigate ambiguity and complexity, planning and aligning work effectively, building inclusive relationships, collaborating across teams, and demonstrating resilience under pressure.

Requirements

• Minimum Matric with a related tertiary qualification.
• 3 - 5 years short-term insurance underwriting experience (Essential)
• Data analysis experience (Advantageous)
• Administration role on any short-term insurance platform (Advantageous)
• Own transport and valid driver's license

Salary

The salary is market-related and competitive, and will reflect your qualifications, skills, and experience. (Candidates with more than five years short-term insurance experience are likely too senior for this role and may fall outside the salary range.)

Please apply online in the link provided. Unfortunately, we do not consider CVs on Whatsapp or email.