Impact-Driven COO: Call Center Operations

Ignition CX; Durban; On-site; ZAR 1 100 000 - 1 400 000; Full time

Job summary

A fast-growing call center management firm in Durban is seeking an experienced Chief Operating Officer (COO) to oversee and optimize operations. The ideal candidate will provide strategic direction, enhance productivity, and ensure exceptional service delivery. Responsibilities include developing operational strategies and monitoring performance metrics. Applicants should possess a strong commercial understanding and proven operational experience at the executive level in a call center environment.

Qualifications

• Proven Operational experience at Executive/COO level in a call centre environment.
• Ability to lead and supervise a multidisciplinary team.
• Demonstrable understanding of financial and management accounting results.

Responsibilities

• Provide strategic direction and leadership to the call centre operations team.
• Develop and implement operational strategies to enhance productivity and service quality.
• Monitor daily business performance and establish corrective measures.

Skills

Commercial understanding

Solutions focused

Interpersonal skills

Leadership

Decision making

Strategic thinking

Creativity in solutions

Excellent communication

Education

Advanced degree in business

Job description

A fast-growing call center management firm in Durban is seeking an experienced Chief Operating Officer (COO) to oversee and optimize operations. The ideal candidate will provide strategic direction, enhance productivity, and ensure exceptional service delivery. Responsibilities include developing operational strategies and monitoring performance metrics. Applicants should possess a strong commercial understanding and proven operational experience at the executive level in a call center environment.