Immersive Hospitality Tech Designer (AI/AR)

Protea Hotels by Marriott; Vryheid; On-site; ZAR 40,000 - 55,000; Full time

Benefits offered by this job

Health and wellness package

Professional development budget

Employee travel discounts

Job summary

Protea Hotels by Marriott in Vryheid, South Africa, is seeking a Digital Hospitality Experience Designer to shape immersive digital experiences for guests. The role bridges hospitality and technology, driving innovation across platforms, interfaces, and analytics.

The ideal candidate has 3–5 years in hospitality or digital innovation, a related bachelor’s degree, and expertise in UX/UI design, CRM tools, and cross-functional collaboration.

Qualifications

• Bachelor’s degree in Hospitality Management, Digital Design, or related field.
• 3-5 years in hospitality or digital innovation roles.
• Experience with hospitality software ecosystems.
• Excellent communication to translate technical concepts for non-technical stakeholders.
• Strong project management skills for cross-departmental collaboration.
• Experience with CRM platforms and guest analytics tools.

Responsibilities

• Develop digital platforms (mobile apps, booking systems) to streamline guest interactions.
• Collaborate with IT teams to integrate AI-driven solutions for personalized guest services.
• Design virtual concierge tools and contactless check-in/check-out processes.
• Analyze guest feedback to optimize digital touchpoints and improve user experience.
• Implement data-driven strategies to enhance online booking conversions and customer retention.

Skills

UX/UI design

CRM platforms

Project management

AI awareness

Communication

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Digital Design

Tools

Guest analytics tools

Hospitality software ecosystems

Job description

Protea Hotels by Marriott in Vryheid, South Africa, is seeking a Digital Hospitality Experience Designer to shape immersive digital experiences for guests. The role bridges hospitality and technology, driving innovation across platforms, interfaces, and analytics.

The ideal candidate has 3–5 years in hospitality or digital innovation, a related bachelor’s degree, and expertise in UX/UI design, CRM tools, and cross-functional collaboration.