IMACD Operations & Change Specialist

BCXP; Centurion; On-site; ZAR 350,000 - 550,000; Full time

Job summary

BCXP in Centurion is seeking a IT professional to manage IMACDs (Installation, Move, Add, Change, and Disposal) within telecommunications, supporting Technical Architects in daily operations through documentation, quoting, and system interactions.

You will understand product rules, pre-sales processes from initiation to billing, and collaborate with internal units while using change-request platforms and quoting tools.

Qualifications

• Bachelor level IT/Engineering qualification or equivalent is required.
• Experience with IT/telecom environments is preferred.

Responsibilities

• Understand the business rules of the various products, services and underlying technologies
• Understand the relevant processes and the pre-sales elements, from customer initiation to billing finalisation
• Interface with various internal business units and understand the impact of the work done by these business units within the scope of the required
• Access the relevant change request platform and retrieve the AI/SR/CR, or create one on the relevant system from a customer-initiated request
• Access internal applications/systems to do quoting or validate addresses and attach documentation

Skills

Analytical thinking

Problem solving

Education

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering

NQF 4: Grade 12

Job description

BCXP in Centurion is seeking a IT professional to manage IMACDs (Installation, Move, Add, Change, and Disposal) within telecommunications, supporting Technical Architects in daily operations through documentation, quoting, and system interactions.

You will understand product rules, pre-sales processes from initiation to billing, and collaborate with internal units while using change-request platforms and quoting tools.