ICT Support Technician

Independent Schools Association of Southern Africa; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An educational institution in South Africa is seeking an experienced ICT Support Technician to join its dynamic technology team. The role involves providing expert technical support across the digital infrastructure and handling escalated issues. Candidates should have a National Diploma or BTech in IT, relevant certifications, and at least 3 years of ICT support experience, preferably in the educational sector.

Qualifications

• 3+ years of ICT support experience, preferably in educational sector.
• Candidates must hold a Police clearance certificate, Child Protection Register clearance, and National Sex Offenders Register clearance.

Responsibilities

• Provide expert technical support across the digital infrastructure.
• Handle escalated issues and contribute to strategic technology initiatives.
• Support College events, functions, and open days.

Skills

Microsoft MCSA/MCSE certification

CompTIA A+ and Network+

Advanced proficiency in Microsoft Office Suite applications

WAN, LAN and VLAN configuration and management

Multi-platform support (Apple macOS, iOS, Windows)

Exceptional troubleshooting and problem-solving abilities

Education

National Diploma or BTech in IT or related field

Job description

Overview

Parklands College Secondary Faculty is seeking an experienced ICT Support Technician to join our dynamic technology team. This position is suited to a technically proficient professional who thrives in a fast-paced educational environment and is ready to take ownership of complex technical challenges.

The successful candidate will work closely with the ICT Manager to provide expert technical support across our state-of-the-art digital infrastructure. You will be a trusted technical resource for staff and learners, handling escalated issues and contributing to strategic technology initiatives. Additional duties include supporting College events, functions and open days.

Essential Qualifications & Skills

Formal Qualifications:

• Suitably qualified e.g. National Diploma, or BTech in IT or related field (or equivalent)
• Microsoft MCSA/MCSE certification
• CompTIA A+ and Network+

Technical Expertise:

• Advanced proficiency in Microsoft Office Suite applications
• Multi-platform support: Apple macOS, iOS, Windows client and Windows Server environments
• Networking experience: WAN, LAN and VLAN configuration and management
• Printer and multifunction device support

Core Competencies:

• Minimum 3 years’ ICT support experience (educational sector highly advantageous)
• Exceptional troubleshooting and problem-solving abilities
• Excellent service delivery and client satisfaction track record
• Strong interpersonal and communication skills
• Self-motivated with ability to work under pressure and prioritize effectively

Highly Desirable

• SQL database management

Candidates will hold: a Police clearance certificate; a Child Protection Register clearance and a National Sex Offenders Register clearance (or proof of receipt of Application). Suitably qualified and experienced candidates should submit their CV along with a covering letter to [e-mail] no later than 14 November 2025.

Preferential consideration will be given to designated Employment Equity groups.

Vacancy Code: ICT/Support

All applicants must be South African Citizens/Residents and hold a SACE Registration (if applying for a teaching post) or proof of application. Both teaching and non-teaching staff are required to provide the College with an NRSO Clearance Certificate. Failure to meet the minimum requirements of the advertised post will result in applicants automatically disqualifying themselves from consideration. Applications will not necessarily entitle the applicant to a response, appointment, or an interview. We reserve the right not to proceed with filling the post.

Closing Date: 14 November 2025

Table View, Cape Town, Western Cape, South Africa