ICT Support Lead — Lead Tech Team On-Site Excellence

Stowe Holdings (Pty) Ltd.; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider is seeking an ICT Support Lead to lead and coordinate a team of ICT Support Technicians. This role involves overseeing technical support activities, ensuring high standards of customer service, and implementing process improvements. The ideal candidate will have a strong background in ICT support with at least 3 years of supervisory experience. This full-time position is located in Goodwood, Western Cape.

Qualifications

• Minimum of 3 years of supervisory experience required.
• 7 years of experience in ICT support preferred.

Responsibilities

• Lead a team of ICT Support Technicians.
• Monitor SLA statuses and oversee ticket resolution.
• Conduct performance evaluations and provide coaching.

Skills

Team leadership

Technical support

Customer service

Process improvement

Education

Honours degree

Job description

A technology solutions provider is seeking an ICT Support Lead to lead and coordinate a team of ICT Support Technicians. This role involves overseeing technical support activities, ensuring high standards of customer service, and implementing process improvements. The ideal candidate will have a strong background in ICT support with at least 3 years of supervisory experience. This full-time position is located in Goodwood, Western Cape.