ICT Support Lead: Drive Tech Ops & IT Excellence

Network Contracting; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading ICT recruitment agency is seeking ICT Support Leads for contract and long-term assignments across South Africa. The role involves overseeing support operations, leading teams, and implementing best practices in diverse ICT environments. Candidates should have a relevant degree and significant experience in IT support. Strong troubleshooting skills and knowledge of systems management are essential. This is a chance to make a meaningful impact in well-established environments while enhancing your ICT career.

Qualifications

• 47 years experience in ICT / IT Support.
• Minimum 2 years in a team lead or supervisory position.
• Strong troubleshooting and technical support experience.

Responsibilities

• Oversee day-to-day support operations, ensuring SLA adherence.
• Provide advanced hardware, software, server, and network support.
• Troubleshoot and resolve escalated and complex ICT issues.

Skills

Troubleshooting

Technical support

Windows OS

Active Directory

Networking

Virtualisation technologies

Education

Relevant Degree, Diploma, or related qualification

ITIL Foundation

Tools

VMware

Hyper-V

Job description

A leading ICT recruitment agency is seeking ICT Support Leads for contract and long-term assignments across South Africa. The role involves overseeing support operations, leading teams, and implementing best practices in diverse ICT environments. Candidates should have a relevant degree and significant experience in IT support. Strong troubleshooting skills and knowledge of systems management are essential. This is a chance to make a meaningful impact in well-established environments while enhancing your ICT career.