ICT Service Manager

CIPC - Companies and Intellectual Property Commission (a member of the dtic Group); Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A government agency in Pretoria seeks an ICT Service Manager to manage service calls and link ICT with business operations. The ideal candidate will have a National Diploma in ICT, ITIL certification, and extensive experience in ICT support and project management. This role entails ensuring governance and monitoring of service levels. The application deadline is 31 October 2025.

Qualifications

• 5 years working experience in ICT support services.
• One year experience as ICT desktop support/services team leader or project manager.
• Exposure to ITIL, ITSM, or COBIT frameworks.

Responsibilities

• Ensure ICT governance over the desktop environment.
• Provide reports and escalations to the Senior Manager.
• Manage the provision of desktop support services.

Skills

ICT support services

ITIL

Business service management

Desktop support

Project management

Education

3-year ICT National Diploma or degree (NQF 6 or higher)

ITIL training/certification

Job description

ICT Service Manager (JG P7)

Ref No: S20001

Nature of employment: Permanent

Job Purpose

Proactive Management of the ICT service calls and act as a link between ICT and business.

Required Minimum education/training

• 3-year ICT National Diploma or degree (NQF 6 or higher)
• ITIL training/certification
• Relevant technical certifications will be an added advantage.

Required Minimum work experience:

• 5 years working experience in ICT support services.
• One year experience as ICT desktop support/services team leader or project manager
• Experience in other ICT services and infrastructure management areas
• Exposure to frameworks such as ITIL, ITSM or COBIT
• Experience with business service management solutions
• Experience in leading ICT desktop support projects.
• Experience with desktop support services reporting.
• Manage the provision of desktop support services i.t.o agreed service levels

Key performance areas:

• Ensure ICT governance over the desktop environment.
• Provide reports and escalations to Senior Manager
• Act as a link between ICT and business
• Proactive Monitoring and Management of Service levels with the Business

Background verification, including criminal record and citizenship checks, it is the applicants' responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.

Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.

If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.

CIPC reserves the right not to fill an advertised position.

Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.

To apply click this link: https://cipc.mcidirecthire.com/default/External/CurrentOpportunities or visit the CIPC website at www.cipc.co.za

Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7197 / 7075 / 087 260 1554

Closing date: 31 October 2025