ICT Sales Solutions Architect

ICTEngage; Roodepoort; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading managed services provider is seeking an ICT Sales Solutions Architect in Roodepoort, Gauteng, to drive revenue by promoting tailored ICT solutions to new and existing clients. The ideal candidate will have at least 2 years of B2B sales experience, strong organizational skills, and customer service focus. Responsibilities include generating leads, maintaining client relationships, and ensuring customer satisfaction while achieving sales targets.

Qualifications

• Minimum 2 years of sales experience in a similar B2B ICT, managed services, or telecommunications role.
• Highly organized, efficient, and able to work under pressure to meet targets.
• Strong customer service focus with excellent negotiation and communication skills (both written and verbal).

Responsibilities

• Identify and meet with potential clients to showcase tailored ICT services.
• Generate new leads, grow client base, and convert prospects into signed clients.
• Produce regular reports: weekly call logs, work schedules, monthly sales performance.

Skills

Sales experience in B2B ICT

Customer service focus

Negotiation skills

Communication skills

CRM software proficiency

MS Office proficiency

Organizational skills

Tools

CRM software

MS Office Suite

Job description

Job Purpose

As a ICT Sales Solutions Architect for a client, your mission is to drive revenue by promoting our comprehensive ICT and managed solutions to both new and existing clients. You’ll educate clients on how our tailored services, ranging from internet connectivity to VoIP, server hosting, and cloud solutions, can improve their operations, lower costs, and elevate productivity. This role requires a proactive approach, extensive client travel, and strong relationship-building to meet or exceed monthly sales targets while enhancing customer satisfaction.

Key Responsibilities

Sales and Business Development

• Identify and meet with potential clients to showcase our tailored ICT and managed services.
• Generate new leads, grow our client base, and convert prospects into signed clients.
• Secure new business by preparing quotes, proposals, and ensuring all necessary documentation is collected.
• Act as client contact manage expectations, respond to inquiries, cancellations, and sales requests promptly.
• Exceed monthly sales quotas through cross-selling, up-selling, and add-ons.

Customer Relations and After-Sales Service

• Make proactive "goodwill" calls to ensure satisfaction and smooth experience post-deployment.
• Handle customer complaints, investigate issues, propose solutions, and elevate recommendations to management as needed.
• Foster strong relationships with existing clients to encourage repeat business.

Reporting and Planning

• Plan and optimize daily travel and client visit schedules for efficient time management.
• Produce regular reports: weekly call logs, work schedules, monthly sales performance, and client status updates for your department manager.

Financial and Administrative Duties

• Ensure all finance-related paperwork is received, clients approve site completion, sign-off is arranged, and payment is processed.
• Liaise with technical teams on complex client requests (e.g., CRM integrations, advanced network routing).

Market Intelligence and Product Knowledge

• Conduct market research to understand competitor offerings and refine sales strategies.
• Stay current on our full suite of services, ranging from ICT infrastructure and internet solutions to copier services, CCTV / biometrics, power backup, and financial services, plus improve sales techniques continually.
• Develop and deliver compelling sales presentations and demos.
• Participate in marketing events and represent Innovation Hub professionally at all times.

Additional Duties

• Perform other duties assigned by the department manager.

Required Knowledge, Skills & Abilities

• Minimum 2 years of sales experience in a similar B2B ICT, managed services, or telecommunications role.
• Highly organized, efficient, and able to work under pressure to meet targets.
• Strong customer service focus with excellent negotiation and communication skills (both written and verbal).
• Proficiency in CRM software and MS Office (Word, Excel, PowerPoint, Outlook).
• Self-starter with the ability to work independently and a positive, hardworking attitude.
• Excellent interpersonal skills to build trust and professional relationships.