Ict Infrastructure Administrator

Bdo South Africa; Pretoria; On-site; ZAR 450 000 - 550 000; Full time

Job summary

A leading financial services firm is seeking an experienced Infrastructure Administrator to monitor, manage, and administer infrastructure within their environment. The successful candidate will handle major incidents, adhere to service level agreements, and provide detailed reports. Requirements include extensive ITSM and enterprise systems experience, with strong skills in Azure and Active Directory.

Qualifications

• Minimum of 5 years ITSM support experience.
• Minimum of 2 years enterprise systems administration experience.
• Experience in the banking or financial services industry.

Responsibilities

• Monitor and manage infrastructure effectively.
• Manage major incident resolution from start to finish.
• Submit daily, weekly, and monthly reports to the Infrastructure Manager.

Skills

ITSM Support Experience

Enterprise Systems Administration

Active Directory Administration

Troubleshooting LAN Routing and Switching

Communications (Written and Verbal)

Education

Grade 12A+

NQF Level 6 IT related Qualification

Azure Fundamentals

MCSE

ITIL V3 / ITIL V4 Foundation

Tools

Microsoft Azure

Windows Server

ITSM tools

Job description

Primary Purpose of the Job

The primary objective of the Infrastructure Administrator is the effective monitoring, management, and administration of the infrastructure within the environment while adhering to the incident resolution, request fulfilment, and change management processes. This encompasses the Data Centre environment, Servers, LAN and WAN infrastructure, Cloud and externally hosted infrastructure, Security and perimeter defence infrastructure, wireless, and last mile connectivity.

Main Duties And Responsibilities

• Adhere to the defined Service Level Agreement with regards to Incident Resolution, Request Fulfilment, and Change Management.
• Manage Major Incident resolution from cradle to grave.
• Proactively monitor the environment, identify and timeously implement mitigating solutions to identified capacity gaps and foreseeable incidents.
• Serve as a technical escalation point for the Service Management Team with regards to infrastructure related incidents and requests.
• Identify and mitigate Risks based on the Common Vulnerabilities and Exposures System (CVE).
• Identify process and knowledge gaps which may be addressed via formal training.
• Submit daily, weekly, and monthly reports to the Infrastructure Manager.
• Provide input into the monthly Operations reports on all infrastructure related matters.

Qualifications / Recognition Of Prior Learning

Qualifications, Recognition of Prior Learning, Work Experience, and Knowledge

• Grade 12A+, N+, Server+
• Azure Fundamentals, MCSE, ITIL V3 / ITIL V4 Foundation
• NQF Level 6 IT related Qualification
• Azure Administrator Associate (advantageous)
• Azure Solutions Architect Expert (advantageous)

Work Experience

• Minimum of 5 years + ITSM Support Experience
• Minimum of 2 years + Enterprise Systems Administration Experience
• Experience in Banking or Financial services industry sectors
• Experience with supporting the Office and Azure suites
• Active Directory administration

Knowledge

• Understanding of networking fundamentals and administration
• Ability to troubleshoot network issues – LAN Routing and Switching troubleshooting (VLANs, IP Sub-netting, DHCP, DNS)
• Good knowledge of Windows Server

Technical & Behavioural Competencies

Technical Competencies

• An excellent working knowledge of ITSM tools and workflows
• Excellent technical documentation preparation skills
• Exceptional attention to detail and thoroughness
• Research and analyse information and make recommendations based on relevant evidence
• Excellent problem‑solving skills – Ability to breakdown complex problems into logical pieces
• Good organisational and time management skills – ability to handle multiple work streams
• Exceptional Communication (Written and Verbal) and Interpersonal Skills
• A strong working knowledge of Microsoft Server, Networks and dependencies, and End User Computing

Behavioural Competencies

• Resilient and Adaptable with the ability to work under pressure
• Dependable and reliable
• Strong problem‑solving abilities
• Detail‑oriented
• Focused – ability to work on complex tasks to completion