I&o Support Engineer

Guardrisk; Cape Town; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A financial services firm in Cape Town is seeking an I&O Operations Support Engineer to oversee IT operations and deliver end-user support. The ideal candidate will have extensive experience in IT, strong knowledge of Microsoft and Azure platforms, and effective problem-solving skills. You'll be responsible for maintaining infrastructure efficiency, managing application security, and ensuring stakeholder engagement. Competitive compensation is offered in a full-time role with opportunities for growth.

Qualifications

• 57 years IT experience preferably in geographically and technically complex environments.
• Professional Certifications such as MCSE / MCITP or equivalent.
• Hands-on experience with IT operations monitoring and reporting.

Responsibilities

• Monitor infrastructure as part of the I&O team.
• Provide end-user support for business applications.
• Ensure technical operational efficiency within the business.

Skills

Strong technical knowledge across Microsoft and Azure platforms

Problem-solving skills

Interpersonal and communication skills

Planning & organizing skills

Documentation skills

Adaptability in a fast-paced IT environment

Education

Computer and Information Science

Management Information Systems

Information Technology

Computer Engineering

Tools

Microsoft Server

Microsoft Exchange

Windows File Server Management

Active Directory

O365 / Azure Administration

Job description

Introduction

Are you a skilled IT professional with a passion for keeping systems running smoothly and delivering excellent end-user support Join Zest Life Investments (Pty) Ltd where youll play a key role in ensuring our IT operations are efficient secure and aligned with business needs.

As an I&O Operations Support Engineer youll be responsible for monitoring infrastructure providing end-user support managing business applications and assisting with IT security networks and asset management. Youll also have the opportunity to collaborate with stakeholders contribute to IT projects and ensure our operations meet the highest standards.

Role Purpose

Managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels.

Duties & Responsibilities

The main functions : IT Operations

• Monitoring of all Zestlife Infrastructure as a member of the I&O team
• End-User Support for Zestlife business
• IT contact center for Zestlife
• Support Business with Telephony infrastructure and connectivity and MS operations.
• Implement and adhere to best practice guidelines policies processes and procedures.
• Ensure technical operational efficiency within the business.
• Execute business needs based on identified priorities within the team
• IT Operational monitoring and reporting
• Identify minimize and elevate potential IT risks and opportunities in IT Operations.
• Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
• Deliver successful end user support to Business
• Accountable to I&O Operations Specialist

Security and User Management

• Business application security administrator for all Zestlife core applications.
• Spot checks on Ad accounts for Zestlife
• Assist with IT audits for Zestlife
• Assist with quarterly security reports
• Accountable to I&O Operations Specialist

Infrastructure

• Maintain the current functionality of infrastructure technology within the business
• Implement Infrastructure monitoring benchmarks as identified by the team.
• Accountable to I&O Operations Specialist

Lan & Wan

• Monitor and support the onsite Lan and Wan for Zestlife Business
• Assist users with password resets and connectivity support
• Accountable to I&O Operations Specialist

Asset Management

• Updating / Maintaining of the asset register for all IT hardware as part of the team
• Accountable to I&O Operations Specialist

Requirements

Educational Requirements

• Computer and Information Science
• Management Information Systems
• Information Technology
• Computer Engineering
• Computer Programming

Professional Certifications (any combination applicable)

• MCSE / MCITP or equivalent degree / diploma
• O365 / Microsoft Active Directory and Exchange Certifications
• Azure Virtual Desktop / Cloud PC certification (advantageous)
• ITIL v3 / 4

Experience Requirements

57 years IT experience preferably in geographically and technically complex environments

Hands-on experience with :

• Microsoft Server ()
• Microsoft Exchange (DAG)
• Windows File Server Management (DFS)
• DNS DHCP Routing
• Active Directory ()
• RDS Terminal Services ()
• O365 / Azure Administration
• Mimecast Email Gateway Management

Experience with IT operations monitoring reporting and support

Exposure to infrastructure monitoring and asset management

Knowledge Skills & Attributes

Strong technical knowledge across Microsoft and Azure platforms

Problem-solving skills with the ability to identify elevate and minimize IT risks

Interpersonal and communication skills for engaging with end-users and stakeholders

Planning & organizing skills to manage multiple priorities effectively

Time management to meet deadlines and service levels

Documentation skills to maintain accurate IT records and reports

Ability to work effectively as part of a team and in alignment with business needs

Adaptability in a fast-paced and evolving IT environment

Competencies

Technical Competencies

Proficient in Microsoft Server Exchange Active Directory O365 / Azure RDS DNS / DHCP and Azure Virtual Desktop.

Skilled in IT security compliance and audit support (including Mimecast and AD account checks).

Experienced in LAN / WAN support telephony connectivity and end-user access.

Strong background in IT operations monitoring risk management and asset management.

Knowledge of ITIL frameworks and implementation of best practice processes.

Behavioral Competencies

Strong problem-solving and analytical abilities.

Effective communicator with solid interpersonal skills.

Team player with collaborative approach across departments.

Builds and maintains professional stakeholder relationships.

Flexible and adaptable in changing complex environments.

Professional Competencies

Skilled in planning organizing and prioritizing tasks.

Manages time effectively to meet deadlines.

Accurate in documentation and reporting.

High attention to detail in technical and operational work.

Keeps technical knowledge current; demonstrates learning agility.

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type: Full-Time

Experience: years

Vacancy: 1