Hybrid IT Support Engineer – End-User & Desktop

BCXP; Johannesburg; Hybrid; ZAR 250 000 - 300 000; Full time

Job summary

A technology services company in Johannesburg is looking for a skilled IT Support Specialist. The role involves providing technical assistance, system maintenance, and supporting users in a hybrid remote work environment. Candidates must have a national diploma, relevant certifications, and at least a year of experience in IT support. Strong customer service skills and technical troubleshooting abilities are essential.

Qualifications

• 1 year experience in IT end user support with an understanding of SLA call management.
• Engagement with all levels within the organization, internal and external.
• Drivers Licence and Reliable Vehicle required.

Responsibilities

• Provide technical assistance and maintenance of computer systems.
• Implement preventative and proactive maintenance for all clients.
• Perform root cause analysis and troubleshooting across systems.

Skills

Customer Service

Hardware Troubleshooting

Problem solving

Education

NQF 4 : Grade 12 National Diploma

NQF 4 : Grade 12 National Diploma in Information Technology

Tools

A+

N+

ITIL Service Management

CCNA / E

MCSA / E

Job description

A technology services company in Johannesburg is looking for a skilled IT Support Specialist. The role involves providing technical assistance, system maintenance, and supporting users in a hybrid remote work environment. Candidates must have a national diploma, relevant certifications, and at least a year of experience in IT support. Strong customer service skills and technical troubleshooting abilities are essential.