Hybrid IT Support Engineer — Cape Town | Growth & Impact

Titan Wealth; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A wealth management firm located in Cape Town is seeking an IT Support Specialist to provide first and second-line support, troubleshoot hardware and software issues, and maintain system performance. The role requires a degree in IT, relevant certifications, and 2-5 years of IT support experience. You will work in a dynamic, hybrid environment with a commitment to personal wellbeing and career development.

Benefits

Competitive salary

20+ days annual leave

Performance-related discretionary annual bonus

Training budget allowance

Hybrid offices in Century City

Qualifications

• 2-5 years of experience in IT support or helpdesk environments.
• Hands-on experience with Windows and business applications.
• Capable of identifying recurring issues and suggesting improvements.

Responsibilities

• Provide first and second-line support for technical issues.
• Respond to service desk tickets and assist users promptly.
• Perform routine maintenance tasks and monitor system performance.

Skills

Troubleshooting hardware, software, and network issues

Strong verbal and written communication skills

Excellent customer service orientation

Ability to prioritize tasks

Education

A degree or diploma in Information Technology

Industry certifications such as CompTIA A+ or equivalent

Tools

Active Directory

Ticketing systems (e.g., ServiceNow, Jira)

Job description

A wealth management firm located in Cape Town is seeking an IT Support Specialist to provide first and second-line support, troubleshoot hardware and software issues, and maintain system performance. The role requires a degree in IT, relevant certifications, and 2-5 years of IT support experience. You will work in a dynamic, hybrid environment with a commitment to personal wellbeing and career development.