Hybrid Front Office CX Lead - Multi-Channel

Collinson; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service firm in South Africa is looking for a Team Leader to oversee a team of front office agents. The ideal candidate should have strong leadership and communication skills, along with experience in similar roles. Responsibilities include performance monitoring and implementing continuous improvement initiatives. The position offers a hybrid work model, allowing flexibility while focusing on enhancing customer experiences.

Qualifications

• Strong leadership and communication skills.
• Experience in a similar environment.

Responsibilities

• Manage a team of front office agents.
• Monitor performance and drive continuous improvement.

Job description

A leading customer service firm in South Africa is looking for a Team Leader to oversee a team of front office agents. The ideal candidate should have strong leadership and communication skills, along with experience in similar roles. Responsibilities include performance monitoring and implementing continuous improvement initiatives. The position offers a hybrid work model, allowing flexibility while focusing on enhancing customer experiences.