Hybrid Customer Success Specialist Cape Town-Bonus Eligible

Al & Cd Ashley; Cape Town; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A leading South African retailer is seeking a Customer Satisfaction Representative in Cape Town. You will assist customers with their inquiries via phone, email, and chat, ensuring satisfaction and resolving issues. The ideal candidate has at least 2 years of experience in customer service, excellent communication skills, and a friendly demeanor. This hybrid position requires on-site work as well as flexibility for remote work. Performance bonuses and employee discounts are offered.

Benefits

Monthly performance bonus

Discretionary annual performance bonus

Group RA with company matching

Home internet reimbursement

Employee discount

Public holidays off

Qualifications

• Minimum 2 years previous customer service experience required.
• Proficient in MS Office and Excel.
• Friendly and helpful personality needed.

Responsibilities

• Resolve customer concerns via various communication methods.
• Assist customers with orders, exchanges, or refunds.
• Provide accurate information about products.

Skills

Customer service experience

Excellent communication

PC literate (MS Office, Excel)

Problem-solving skills

Friendly personality

Education

Matric

Job description

A leading South African retailer is seeking a Customer Satisfaction Representative in Cape Town. You will assist customers with their inquiries via phone, email, and chat, ensuring satisfaction and resolving issues. The ideal candidate has at least 2 years of experience in customer service, excellent communication skills, and a friendly demeanor. This hybrid position requires on-site work as well as flexibility for remote work. Performance bonuses and employee discounts are offered.