Hybrid Application Support Engineer — Cape Town

Hexagon AB; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A global leader in enterprise software is seeking a support specialist in Cape Town, South Africa. The role involves responding to client issues, providing solutions, and collaborating with technical teams. Applicants should hold a degree in a relevant field and have 2-3 years of client-facing experience. The position offers a hybrid workplace culture that values diverse teams and promotes a positive customer experience.

Qualifications

• 2 to 3 years’ experience in a client-facing role is essential.
• Excellent client communication and etiquette.
• Ability to handle multiple, competing priorities while maintaining high quality standards.

Responsibilities

• Responding to customer bug reports and ensuring resolution.
• Identifying and redirecting non-support items to the relevant department.
• Keeping up to date with client support contracts and applying them.

Skills

Client communication

Problem-solving

Technical collaboration

Education

Degree in Mathematics, Computer Science, or related field

Tools

SQL

Job description

A global leader in enterprise software is seeking a support specialist in Cape Town, South Africa. The role involves responding to client issues, providing solutions, and collaborating with technical teams. Applicants should hold a degree in a relevant field and have 2-3 years of client-facing experience. The position offers a hybrid workplace culture that values diverse teams and promotes a positive customer experience.