Hybrid 2nd-Line IT Support: Azure & AD Pro

Surgo Hr & Training; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment and training firm in Cape Town is seeking a Dutch 2nd Line Service Desk Analyst. Responsibilities include troubleshooting IT issues, providing excellent customer service, and collaborating with teams. Candidates should have experience in Azure and Office 365 and possess strong communication skills. The role offers hybrid working conditions with rotational shifts and overtime allowances.

Benefits

Overtime shift allowance

Internet allowance

Qualifications

• Ability to take ownership of and progress incidents to resolution.
• Effective keyboard skills and communication including listening and rapport building.
• Positive, enthusiastic, and supportive individual.

Responsibilities

• Handle escalated technical issues and provide remote assistance to users.
• Log tickets and provide cover for other analysts in their absence.
• Monitor and respond to alerts on ServiceNow / Teams.

Skills

Great communication skills

Proven Customer service skills

Analytical Fault Finding

Ability to work under pressure

Education

Computer related field certification or equivalent experience

Tools

Microsoft Azure

Office 365

Active Directory

Backup Technologies

Job description

A leading recruitment and training firm in Cape Town is seeking a Dutch 2nd Line Service Desk Analyst. Responsibilities include troubleshooting IT issues, providing excellent customer service, and collaborating with teams. Candidates should have experience in Azure and Office 365 and possess strong communication skills. The role offers hybrid working conditions with rotational shifts and overtime allowances.