Human Resources Officer

TELUS Digital; Wes-Kaap; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading technology company in South Africa is seeking an HRBP Officer to manage team grievances, conduct investigations, and facilitate career counseling. The ideal candidate has a Bachelor's degree in Psychology or related fields with 2-3 years of HR experience. Strong communication and project management skills are critical. This role supports employee engagement initiatives and ensures adherence to company policies.

Qualifications

• 2-3 years HR or Operations experience in a Supervisory capacity.
• Working knowledge of HR processes like talent acquisition and management.
• Legal knowledge for handling employee cases.

Responsibilities

• Handle team member grievances and conduct in-house investigations.
• Conduct career counseling sessions for team members.
• Assist in implementing action plans for team engagement.

Skills

Project Management

Communication Skills

Problem-Solving

Time Management

Customer Orientation

Supervisory Skills

Education

Bachelor’s Degree in Psychology or Human Resources

Tools

MS Office

Job description

Overview

• HRBP Officer is knowledgeable and skilled in handling of team member grievances and cases by conducting in-house investigations in order to observe due process and security of tenure of each Team Member; Advises people leaders to ensure knowledge and compliance of the implementing guidelines of the company policies and to adequately address not only labor-related HR issues in both corrective and preventive manner; Conducts administrative hearings and investigations within the program; Represents TIP during initial mandatory conciliation meetings and provides settlement and Labor disputes before the Labor Arbiter in NLRC and conducts basic negotiations with team members who have filed for complaints.
• HRBP officers are knowledgeable in conducting career counseling sessions to provide Team Members with a broader perspective of career development opportunities within the company.
• HRBP officers are knowledgeable on how to engage with people managers to effectively execute all TI and TIP HR policies and practices under supervision, including performance management, employee engagement, diversity efforts, recognition and talent management. Supports various events (TIP and program-specific) by ensuring all policies are adhered to and are observed during these events.
• HRBP officer is knowledgeable in assisting leaders in implementing team member related action plans on increasing engagement; Presents to program leaders results of annual Pulsecheck Action Plans and similar engagement toll gates
• HRBP officers are knowledgeable on how to prepare and utilize a wide variety of management reports (e.g. attrition) to be able to provide people leaders/stakeholders a holistic view of the HR programs and help the business in the decision making.
• HRBP officers are knowledgeable in coordinating and escalating to various HR functional teams for issues and concerns related to team members that will require immediate HR attention. Able to ask questions that test the viability of proposals and come up with sound resolutions. Able to solve complicated to complex, and even chaotic problems up to certain extent in the area of expertise
• HRBP officers are knowledgeable in conducting HRBP learning sessions either through new leaders, or within the HRBP team. Conducts HR for Non-HR (eg. License to Lead) to all new people managers in the company; Documents minutes and supports action plans related to FGDs by leaders; Serves as the HRBP representative for emergency ad hoc committees, security meetings and other occupational safety teams. Assists in site-wide initiatives on change management programs, program roll outs, new policy communication and implementation of policies.
• HRBP officer can be assigned as a junior prime on different projects, works closely with the project primes, recommends updates of policies for people and human resources management and provides such technical solutions that can help in achieving the employee initiatives’ and organizational goals.
• HRBP officers are expected to support and manage program/s and play a key role in ensuring coherent implementation of people plans and processes across the units/organization and they align with local/global direction.

Required skills + qualities (technical)

• Bachelor’s Degree in Psychology, Human Resources and Development, or any related field.
• 2-3 years HR or Operations experience in a Supervisory capacity, preferably within the call center, customer service, or any labor-intensive industry (i.e. manufacturing)
• Working knowledge of at least two Human Resources processes such as talent acquisition and management, organization design, workforce planning, performance management, team development, culture management, employee relations, discipline and discharge, compensation and benefits, learning management, legal compliance.
• Have skills in the following: Project Management, Presentation and Facilitation Skills, Effective Meeting Management, Basic Change Management. Possesses a general knowledge of legal requirements for handling employee cases.
• Proficiency with MS Office applications (i.e. MS Word, Excel & Power Point).

Required skills + qualities (technical)

• Time management skills.
• Excellent verbal and written communication skills.
• Fluency in the English language.
• Customer orientation skills.
• Good supervisory and people-management skills.
• Adaptive to changing work hours / schedules, teams, and reporting relationships.
• Problem-Solving, Decision-Making, and Analytical skills.
• Competent in Strategic Influencing and Team Leadership.
• Has Passion for Excellence/Growth, and Innovation/Breakthrough Thinking.

TELUS Values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.