Human Resources Consultant

MTN; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A telecommunications leader in South Africa seeks a Human Resources Consultant - Business Partnering. This role supports HR implementation and talent management strategies across various business areas. The ideal candidate will have at least 5 years of HR experience in telecommunications, focusing on performance management and operational issue resolution. An applicable tertiary qualification is required, and project management experience is advantageous.

Qualifications

• 5 years’ experience in HR in telecommunications, focusing on OD and talent management.
• Experience solving operational issues with progressive HR practices.
• Experience in project management and working across diverse cultures.

Responsibilities

• Support and execute the HR frontline implementation.
• Provide input into risk mitigation and controls.
• Report progress to the manager based on organizational metrics.
• Assist in developing strategic talent management strategies.

Skills

Human Resources management

Performance Management

Talent Management

Project Management

Analytical skills

Education

Minimum of 3 year tertiary degree/diploma

Relevant certification/accreditation

Job description

Mission/ Core purpose of the Job:

The Human Resources Consultant - Business Partnering (KZN) supports and executes the Business Unit HR frontline implementation, enablement and delivery of the people agenda in the following business / functional areas:

• Consumer, Customer Experience and Operations
• Regions and Sales & Distribution
• Network / Information Technology
• Enterprise business
• Corporate functions (HR, Finance, Legal, Risk & Compliance, Corporate Affairs, Strategy, CEO office, etc.)
• New / Emerging Businesses (Fintech, Digital, Wholesale, Supersonic, etc)

Key Deliverables

The HR Consultant will be accountable to (but not limited to) achieve the following objectives:

Governance

Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the business / function unit transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures Escalations
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into business / functional unit projects initiated
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within business / function unit and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Performance Management

• Assist with the appropriate research, inputs, insights and leading practices relating to business- specific people performance metrics and KPIs
• Ensure implementation and adherence to the performance management framework and methodology within the Business Units
• Educate and communicate with line managers in the business / functional units on the various performance management responsibilities, processes, policies, people management practices
• Execute the implementation of performance programs and initiatives for business / functional units

Talent Management

• Proactively analyse and derive insights to assist the Senior Manager in developing top talent management, strategic hiring and retention strategies
• Assist in developing strategic talent sourcing strategies which align with the workforce needs of the business / functional units, in conjunction with the HR COE and wider HRBP network
• Support the implementation of buy, build and bind strategy for business / functional unit with the sourcing strategy

Education

• Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies in the area of organization design, business performance & productivity etc. (advantageous)

Work Experience

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on OD, performance management, talent management and workforce planning
• Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices.
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization