Human Resources Business Partner

Potentiam Ltd; Cape Town; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A global HR services provider is seeking an experienced HR Manager to oversee HR operations and compliance. The ideal candidate will have strong experience in managing employee relations and developing HR policies. Key responsibilities include ensuring accurate HR systems, driving employee engagement initiatives, and providing strategic HR insights. This role is fully remote, offering flexible hours in SAST timezone.

Benefits

Flexible working hours

Remote work environment

Qualifications

• Proven experience in HR operations and compliance.
• Strong background in managing employee relations cases.
• Experience in policy development and governance.

Responsibilities

• Manage HR systems and maintain accuracy of employee data.
• Oversee payroll administration to ensure compliance.
• Lead on complex employee relations cases.
• Develop and update HR policies as needed.
• Drive employee engagement initiatives and culture-building programmes.

Skills

HR compliance

Employee relations

Performance management

Data analysis

Training and development

Stakeholder management

Education

Bachelor's degree in HR or relevant field

Tools

HR management systems

Job description

Potentiam company background(The Employer)Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India.We work with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi-lingual highly motivated staff, most of whom have had experience of working for international companies.

Staff cover a wide range of roles from accounting, marketing, data management, HR, sales / account management, engineering, technology, and operations.Potentiam manages our staff's career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.Potentiam's clientOur client is a Telecommunications company that is on a mission to make WiFi great They are the fastest growing wireless internet service provider in Europe and have connected more than 7 million customers across the UK, Northern Ireland and Germany since we started out in

Responsibilities

• HR Operations & Compliance
  • Manage and maintain HR systems, ensuring accuracy of employee data and secure record-keeping.
  • Oversee payroll administration in collaboration with finance, ensuring compliance with UK tax, SSP, maternity, and statutory regulations.
  • Ensure HR practices and policies are compliant with UK employment legislation, providing expert interpretation and guidance.
  • Support operational HR processes across the full employee lifecycle, ensuring timely and accurate delivery.
• Employee Relations & Case Management
  • Lead on complex employee relations cases (disciplinary, grievance, performance, absence), ensuring fair, compliant, and consistent outcomes.
  • Provide trusted advisory support to managers, coaching them through ER issues and decision-making.
  • Conduct investigations, prepare documentation, and ensure cases are handled empathetically and in line with legal requirements.
• Policy Development & Governance
  • Develop, review, and update HR policies in response to legislative changes and organisational needs.
  • Communicate and embed policy updates across the business, ensuring employee understanding and manager compliance.
  • Provide expert interpretation of policies to managers and employees, acting as a key subject matter expert.
• Performance, Engagement & Culture
  • Lead the quarterly performance management cycle, ensuring consistency, quality conversations, and alignment with business goals.
  • Drive employee engagement initiatives, using insights to enhance culture, retention, and performance.
  • Support culture-building programmes and organisational development initiatives.
• Strategic HR & Business Partnering
  • Partner with leadership teams to translate business goals into people strategies that drive performance and capability.
  • Support organisational change and transformation initiatives, ensuring people impacts are managed effectively.
  • Provide data-driven recommendations and strategic insights to inform decision-making.
  • Identify organisational capability gaps and support long-term workforce planning (where applicable).
• Training, Development & Capability Building
  • Design and facilitate training sessions, workshops, and development programs for employees and managers.
  • Build manager capability in areas such as performance management, ER handling, coaching, and leadership behaviours.
  • Create learning materials and provide mentorship to team members and internal stakeholders.
• Analytics & Insights
  • Use HR data, metrics, and advanced analytics to identify trends, risks, and opportunities across the workforce.
  • Produce reports for senior leaders, turning insights into actionable recommendations.
  • Support strategic planning through data-driven forecasting and analysis.
• Stakeholder Management & Leadership
  • Build strong partnerships with leaders, acting as a trusted advisor and influencing people-related decisions.
  • Mentor team members and act as a point of escalation for complex HR queries.
  • Collaborate cross-functionally to deliver HR initiatives and ensure alignment with broader organisational strategy.
• Recruitment & Onboarding (where required)
  • Support recruitment processes through job scoping, interviews, and decision-making.
  • Ensure smooth onboarding and induction experiences for new hires.

Location and hoursFully Remote; 09h SAST