Human Resource Business Partner

Ascensos; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent contact centre in Cape Town is looking for an experienced Human Resource Business Partner to help drive HR initiatives that enhance business performance. This role involves strategic HR partnership, talent development, and improving employee engagement. The ideal candidate should be skilled in coaching and data analysis to inform business decisions. Join a dynamic team focused on delivering exceptional customer experiences.

Responsibilities

• Drive business performance through HR initiatives.
• Partner with leadership to develop HR strategies.
• Coach and guide on HR-related matters.

Skills

Strategic HR partnership

Talent development

Employee engagement

Data analysis

Coaching

Job description

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care.

We believe that all customers deserve an exceptional customer experience.

And that's what we deliver.

We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us.

We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, KFC and Big Bus Tours.

What We’re Looking For

We're seeking an experienced Human Resource Business Partner to join our dynamic team.

As an HRBP, you'll be a strategic partner to the Operational leaders, driving business outcomes through effective HR solutions.

Your expertise will help shape our organizational culture, talent development, and employee experience.

What To Expect

You will drive the business performance through the appropriate implementation of HR initiatives.

Areas of impact include reward, performance / productivity, absence management, retention, change management, engagement, and development.

Our typical shift pattern involves:

• 40 hours within the week, between 09:00 (SA time) Monday – Friday.

Your role can include, but isn't limited to:

• Partner with the leadership team to develop and implement HR strategies.
• Drive talent development, employee engagement, and retention initiatives.
• Provide coaching and guidance on HR-related matters.
• Analyse data to inform business decisions.
• Collaborate with the HR teams to design and deliver programs.

HR onboarding.

Ensure efficient and sustainable HR operational delivery in the business taking proactive steps to avoid unnecessary people orientated disruptions to the business.

Implementation (and supporting the development) of staff engagement initiatives.

HR in Lead- Learning needs assessment, design, and training of relevant interventions.

Effective communication of information between the