HR Specialist — BPO/Contact Center Client Relations

CallForce; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO service provider in Cape Town is seeking an HR Specialist to oversee employee functions. You'll manage client relationships and ensure high standards of professionalism and service delivery within the team. Ideal candidates have HR qualifications and 3-5 years of HR experience, particularly in Contact Centres. Flexibility, strong interpersonal skills, and the ability to resolve issues are essential. This is an excellent opportunity in a dynamic environment.

Qualifications

• 3-5 years practical HR / IR experience.
• Experience in working in BPO / Contact Centres.
• Valid driver’s license & own motor vehicle.

Responsibilities

• Provide HR oversight and client relationship management.
• Handle misconduct and incapacity processes.
• Assist with monthly payroll and handle queries.

Skills

Client Relationship Management

HR oversight

Excellent communication skills

Problem resolution

Education

HR degree / diploma

Matric

Tools

MS Office

Job description

A leading BPO service provider in Cape Town is seeking an HR Specialist to oversee employee functions. You'll manage client relationships and ensure high standards of professionalism and service delivery within the team. Ideal candidates have HR qualifications and 3-5 years of HR experience, particularly in Contact Centres. Flexibility, strong interpersonal skills, and the ability to resolve issues are essential. This is an excellent opportunity in a dynamic environment.