HR Shared Services Leader - Operations & Transformation

DigiCert; Cape Town; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A global security authority is seeking an experienced HR Shared Services Operations Manager to lead the design and implementation of HR transactional processes. This role includes overseeing centralized operations, driving service excellence, and managing a team to ensure effective delivery of HR services. The ideal candidate will have significant HR experience and a proven track record in leadership, customer service, and operational excellence.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Sabbatical

Qualifications

• Minimum of 5-8 years of progressive Human Resources or Service Center experience required.
• Minimum of 3-5 years of management experience preferred.
• Experience designing and implementing HR Shared Services preferred.

Responsibilities

• Define strategic and operational direction of HR Shared Services.
• Oversee centralized operations ensuring service excellence.
• Lead a team of HR Shared Services professionals.

Skills

Leadership

Employee engagement

Customer service

Problem solving

Change management

Education

Bachelor’s degree in human resources or related field

Job description

A global security authority is seeking an experienced HR Shared Services Operations Manager to lead the design and implementation of HR transactional processes. This role includes overseeing centralized operations, driving service excellence, and managing a team to ensure effective delivery of HR services. The ideal candidate will have significant HR experience and a proven track record in leadership, customer service, and operational excellence.