HR Operations Manager

Hire Resolve; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading recruitment firm is seeking an experienced HR Operations Manager to join their team in Cape Town. In this pivotal role, you will drive HR transformation, ensuring alignment with the company’s strategies. Responsibilities include implementing performance management frameworks, coaching managers, and overseeing HR transactional performance. The ideal candidate will have at least 5 years of experience in HR management and a Bachelor's degree in HR or a related field.

Qualifications

• Minimum 5 years’ experience in a senior HR management role.
• In-depth knowledge of HR and IR practices, including disciplinary procedures.
• Ability to make data-driven decisions.

Responsibilities

• Implement and maintain performance frameworks.
• Lead and develop the HR operations team.
• Drive wellness and inclusion initiatives.

Skills

Strong analytical and problem-solving skills

Excellent collaboration and influencing skills

High emotional intelligence and interpersonal skills

Advanced computer literacy

Ability to identify and respond to risks and opportunities

Strong generalist HR and specialist IR experience

Education

Bachelor’s degree in Human Resources or related field

Grade 12 (Secondary Education)

Job description

Overview

Hire Resolve is seeking an experienced and dynamic HR Operations Manager to join their team in Cape Town, WC. The HR Operations Manager plays a pivotal role in driving the transformation of the human resources function, ensuring alignment with the company’s evolving strategies. This role is responsible for ensuring adherence to standards, policies, and practices, and implementing performance management and operations management initiatives. The HR Operations Manager will ensure appropriate HR transactional performance, optimised HR systems, and foster a high-performance culture that aligns with the company’s agile and manufacturing goals.

Responsibilities

• Manual Implementation
• Roll‑out and embed HR policies, standards, and practices.
• Conduct training sessions for managers and employees.
• Lead change management initiatives aligned with business strategy.
• Performance Management: Implement and maintain performance frameworks.
• Coach managers in setting goals and managing performance.
• Promote continuous feedback culture.
• Use data for decision‑making and reporting to leadership.
• Optimize HR systems and workflows (recruitment, onboarding, payroll, etc.).
• Ensure compliance with labor laws and internal policies.
• Drive process improvement for HR service delivery.
• Conduct workforce planning and manage employee lifecycle processes.
• Analyze HR metrics for trends and improvements.
• Champion employee engagement and retention strategies.
• Handle disputes and promote a collaborative environment.
• Drive wellness and inclusion initiatives.
• Act as a strategic business partner to leadership.
• Lead and develop the HR operations team.
• Collaborate cross‑functionally with operations and production teams.
• Assess and address own development needs.
• Centralised Payroll Management: Oversee accurate payroll processing and benefits administration; act as salary administrator; lead payroll system migration (VIP to PaySpace).
• Talent Acquisition and Retention: Develop company‑wide recruitment and retention strategies.
• Learning and Development: Oversee training, career development, and succession planning; conduct learning needs analysis and manage training budgets; oversee the SDF function, including WSP and ATR reporting.
• Occupational Health and Safety: Advise on Health & Safety matters; manage incapacity processes.
• Employment Equity: Develop and implement EE strategy and plan; ensure compliance and reporting.
• Compensation Management: Manage salary structures and benchmarking; ensure PIMCA compliance.
• Board Committee Participation & SMETA: Represent company at Social and Ethics & Remuneration Committees; act as company rep for SMETA certification.

Qualifications

• Grade 12 (Secondary Education)
• Bachelor’s degree (preferably in Human Resources or a related field)
• Minimum 5 years’ experience in a senior HR management role
• Strong generalist HR and specialist Industrial Relations (IR) experience
• In‑depth knowledge of HR and IR practices, including disciplinary procedures, hearings, and arbitrations
• Understanding of all HR pillars as defined by SABPP
• Strategic planning experience
• Strong analytical and problem‑solving skills; able to make data‑driven decisions
• Excellent collaboration and influencing skills across all levels of the organization
• Well‑developed leadership and team management abilities
• Excellent organisational, time management, and communication skills (English & Afrikaans)
• High emotional intelligence and interpersonal skills
• Ability to identify and respond to risks and opportunities
• Business acumen and entrepreneurial thinking
• Advanced computer literacy
• Ability to build well‑aligned, supportive teams
• Capable of making sound decisions at strategic, tactical, and operational levels
• Accountable for all HR operations with effective escalation structures
• Sets a benchmark for transparent, open, and responsive communication

Salary: negotiable.