HR Operations & Client Relations Specialist

Callforce Direct; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading HR service provider is seeking a dynamic HR officer to oversee HR process delivery in Cape Town. Responsibilities include managing employee relations, ensuring compliance with labor laws, and supporting performance management. The ideal candidate will have a Bachelor's degree in Human Resources and 1-3 years of relevant experience. Join a dedicated team to enhance client satisfaction and improve HR service delivery.

Qualifications

• 1-3 years of experience in an HR operation within a BPO or shared services environment.
• Proven experience in client servicing/account management.

Responsibilities

• Oversee HR process delivery and maintain client relationships.
• Ensure compliance with labour laws and internal policies.
• Manage and resolve employee grievances and disputes.
• Support the performance appraisal process and track performance reviews.

Skills

Client servicing

Employee relations

HR administration

Performance management

Education

Bachelor’s degree in Human Resources

Job description

A leading HR service provider is seeking a dynamic HR officer to oversee HR process delivery in Cape Town. Responsibilities include managing employee relations, ensuring compliance with labor laws, and supporting performance management. The ideal candidate will have a Bachelor's degree in Human Resources and 1-3 years of relevant experience. Join a dedicated team to enhance client satisfaction and improve HR service delivery.