Hr Officer

Wns; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global business process management leader in Cape Town is seeking an HR Coordinator to support recruitment, employee engagement, and administration. Ideal candidates will have a relevant HR qualification and experience, particularly in the BPO sector. Responsibilities include managing employee queries, facilitating onboarding, and conducting exit interviews. This position requires night shifts from Thursday to Monday.

Qualifications

• Experience in an HR Coordinator / HR Administrator role, preferably in the BPO industry.
• Understanding of SA labour legislation.
• Sound knowledge of HR analytics and administration.

Responsibilities

• Partner with hiring managers to ensure quality placements.
• Manage employee induction and onboarding processes.
• Conduct exit interviews and analyze retention data.

Skills

Employee Relations

HR Administration

Recruitment & Selection

Employee Engagement

Facilitation & Presentation

Education

Qualification in Human Resource Management / Industrial Psychology

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Company DescriptionWNS (Holdings) Limited (NYSE : WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS South Africa has been in operation since

• and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing

• people.Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

KEY RESPONSIBILITIES WILL INCLUDE : ? RecruitmentPartnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions)? Employee Induction & On-boarding o Induction and On-boarding of new hiresEnsuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition? Employee EngagementEnsuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale? Talent Management o Partnering with Operations to ensure that : - Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles- Probation is effectively managed with all new starters? Retention ManagementPartnering with Operations to : - Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retentionConducing exit interviews and post-exit follow-ups and reporting on trendsAssisting with the effective redeployment of employees (when applicable)? Partnership ManagementDeveloping and maintaining effective partnerships with internal stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)? HR Administration, Analytics & Reporting : o Compiling, maintaining and analysing HR analytics in order to optimize decision-makingo Facilitating efficient, timeous and accurate HR & IR administration & documentation? HR Operational Plans & Projectso Providing input to the overall People Plan for the IBUImplementing operational action plans to meet business needsImplementing various HR project plans and initiatives to achieve agreed objectives.

Qualifications And Level Of Experience Required

A relevant qualification in Human Resource Management / Industrial PsychologyProven experience in an HR Coordinator / HR Administrator role (preference will be given to candidates with HR experience in contact centres within the BPO industry)Experience in and a sound understanding of best practices in the following categories : Employee RelationsHR Administrationo HR Analyticso Recruitment & selection for bulk positions (including exposure to competency-based selection tools)o Induction & On-boardingo Employee EngagementA solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)A sound working knowledge of all SA labour legislationJob Related Knowledge, Skills & Competencies RequiredFacilitation & presentation skillsThe ability to : work in close partnership with relevant business partners and COEs giving professional advice on HR best practicesdemonstrate sound decision-making and problem-solving abilities, together with good judgmentinspire confidence and positively influence othersbe flexible, function under pressure and maintain a positive attitude in all circumstancesmanage confidential information with utmost discretionimplement change management initiatives effectively and efficientlywork to deadlines and have lots of drive to effectively deal with numerous issues and priorities; sound time management skills are therefore also very important.be innovative and show initiativebe accurate and pay excellent attention to detailcommunicate effectively at all levels both within, as well as outside the companydeliver results with a strong "sense of urgency"QualificationsMatricAdditional InformationShifts - Thursday to Monday - nightshift