HR Manager

Digicall Group; Johannesburg; On-site; ZAR 60 000 - 90 000; Full time

Job summary

A leading service provider in Johannesburg is seeking an HR Manager to manage HR governance and compliance while fostering team leadership. The role involves implementing HR strategies aligned with business objectives, managing operational budgets, and ensuring compliance with South African labour laws. Candidates should have over 6 years of HR experience, preferably in the Insurance or Finance industry, and hold a degree in Human Resources. This position offers competitive benefits and growth opportunities within a dynamic work environment.

Benefits

Medical cover

Provident fund

Funeral cover

Long service awards

Learnerships and bursaries

Qualifications

• 6+ years’ experience as a Senior HR Generalist.
• Experience in a HR Manager role.
• Relevant experience in the Insurance or Finance industry preferred.

Responsibilities

• Manage HR operational budgets and resources.
• Lead recruitment and onboarding processes.
• Ensure compliance with labour legislation.
• Support talent management initiatives.
• Implement performance management systems.

Skills

Knowledge of HR and Talent Management

Labour Legislation

Microsoft Office Suite proficiency

Communication skills

Analytical skills

Education

Honours Degree in Human Resources

Master’s Degree in Human Resources Management

Tools

Sage 300

Microsoft Excel (advanced)

Job description

Role Summary

The HR Manager for South Africa is not only a custodian of governance and compliance but also a figurehead in building strong relationships across the organisation. By fostering trust, collaboration, and engagement, the role ensures that employees feel supported and connected to the organisation’s vision.

Exceptional in understanding operational needs, the HR Manager translates business challenges into people solutions, empowering operations to remain agile and responsive in a dynamic, highly regulated environment. Through accurate HR metrics, workforce insights, and proactive risk management, this role enables leaders to make informed decisions that drive both efficiency and innovation. The role leads and develops a geographically dispersed HR team, fostering collaboration and accountability at a national level.

This position offers a significant career and growth opportunity, providing the successful candidate with the chance to shape organisational culture, influence strategic initiatives, and develop as a leader within a dynamic, high‑impact environment.

Ultimately, the HR Manager acts as a strategic partner and cultural ambassador, balancing governance with adaptability to ensure that the workforce is not only compliant but also empowered to deliver on the organisation’s strategic goals.

If you’re ready to belong to an “open mindset” work culture that promotes continuous learning and improvement, prioritises service excellence, values individuals, and celebrates the people who light up our world, apply now and show us how you’ll shine!

Qualifications

• Minimum: Honours Degree in Human Resources or similar qualification
• Preferred: Master’s Degree in Human Resources Management or similar qualifications

Experience

Minimum

• More than 6 years’ experience in a Senior HR Generalist capacity and at least 3 years in a HR Manager role.
• Computer literate: Microsoft suite (intermediate level).

Preferred

• Relevant experience in the Insurance, Finance, or Contact Centre industry.
• Computer literate: Microsoft suite (advanced level).

Advantageous

• Experience in Sage 300 will be advantageous.
• Experience in a Contact centre/Business Process Outsourcing (BPO) or Business Process Management (BPM) environment would be advantageous.

Skills & Knowledge

• Comprehensive knowledge of core HR and Talent Management functions, including: Attraction and Selection, Statutory requirements, HR Risk Management, Development, Deployment, Retention, and Interpretation of HR analytics.
• In-depth knowledge and practical application of Labour Legislation.
• Sound understanding of HR methodologies, frameworks, and best practices.
• Proficient in Microsoft Office Suite (Word, PowerPoint, & Outlook).
• Advanced proficiency in Microsoft Excel.
• Exceptional written and verbal communication skills (English).
• Strong capability in meticulous planning and execution of HR strategies aligned with business objectives.
• Ability to lead through HR challenges and ensure compliance with structured risk mitigation measures.
• Advanced analytical and problem‑solving skills using data-driven approaches to optimise HR processes.

Responsibilities

Budget and Resource Management and Governance

• Identify and implement strategies to reduce HR operational expenses.
• Implement, control and manage the departmental resources and procedures within approved budget guidelines.
• Compile and present budget reports regarding expenditure to keep management appropriately informed of the department’s budget position relating to HR operations.
• Adherence to Company and departmental policies and divisional/regional procedures.
• Design policies and procedures and ensure compliance and execution within the Company.
• Assist with policy interpretation through workshops and other effective methods of communication.
• Develop, implement, and enforce HR governance frameworks and SOPs.
• Ensure compliance with South African labour laws, insurance regulations, and company policies.
• Act as custodian of HR risk management, proactively identifying and mitigating risks.
• Completing assigned work according to deadlines.
• Implementing good HR operational governance.
• Enforce and behave within ethical business practices.
• Communicating, living and implementing the organisational value system.
• Ensure HR team follows the correct IR processes and adheres to the Disciplinary code of the company.
• Assist Senior Management with any IR needs to ensure that the correct IR processes are followed.
• Adhering to confidentiality and integrity.
• Ensure payroll accuracy and maintain reliable HR metrics to support data-driven decision-making.
• Ensure payroll accuracy and timeliness in line with statutory requirements.
• Lead and develop a geographically dispersed HR team, fostering collaboration and accountability at a national level.

Effective implementation of the HR operational strategy and plan

• Provide input to the Group CPO for the HR operational strategy to establish specific objectives and targets for Digicall (aligned to the broader HR and business strategy) that focuses on shifting the organisation’s performance curve and drives a culture of high performance.
• Communicate and implement the HR operational strategy.
• Translate HR Strategic objectives into HR Plans with clearly defined project milestones and deliverables.
• Manage the successful rollout of the annual HR plans within agreed parameters, and implement and enforce HR operational procedures in support of business plan/strategy.
• Monitor the industry to discern trends and new thinking that has relevance for Digicall, relevant to HR operations.
• Network with practitioners in other businesses (through external forums, conferences and informal networking).
• Ensure effective knowledge sharing within internal Digicall HR community.
• Evaluate and optimise departmental systems and procedures in support of the business plan/strategy.
• Ensure that the organisational structures and processes contribute to the achievement of the Talent Management strategy.
• Define, drive, influence and implement the direction of transformation objectives and BBBEE process within the business.
• Ensure toe lead, motivate and develop a geographically dispersed HR team, fostering collaboration and accountability at a national level.
• Strategic Partnership – act as a trusted business partner to operations leaders, aligning HR initiatives with business objectives in a highly regulated insurance services environment.
• Assist Learnership and Development to ensure maximum Returns from relevant SETA.

Manage recruitment, selection, onboarding and exit processes

• Lead and manage end-to-end recruitment, selection, onboarding, and exit processes to ensure alignment with company standards and objectives.
• Drive the recruitment of senior management and management positions, including active participation in interview panels and ensuring strategic fit.
• Partner with senior management to identify staffing needs and provide expert guidance throughout the recruitment cycle.
• Oversee psychometric assessment processes for management roles, including coordination with providers, feedback sessions, and documentation of development reports.
• Ensure competitive and market-aligned salary offers while supporting strategies to attract high-calibre talent.
• Monitor and analyse recruitment metrics and attrition trends to evaluate process effectiveness and recommend improvements.
• Manage onboarding and induction programmes to deliver an exceptional new employee experience and ensure smooth integration.
• Conduct and oversee exit interviews and surveys, maintain accurate records, and prepare regular reports for senior leadership.

Support with the implementation of Talent Management

• Support the talent management team with strategic talent planning and workforce forecasting, including capacity management, identification of critical roles, succession planning, and career mapping to align with organisational goals and mitigate talent risk.
• Assist with driving talent development and career growth initiatives by coordinating training programmes, analysing feedback to identify learning needs, linking career paths to development opportunities, and guiding employees in making informed career decisions.

Manage legislative compliance and reporting

• Draft and submit monthly reports to the Chief People Officer.
• Payroll & Metrics: Ensure payroll accuracy and maintain reliable HR metrics to support data-driven decision-making.
• Liaising with SETA’s and Department of Labour.
• Develop and submit Employment Equity Reports to Department of Labour.
• Develop and submit the Employment Equity Plan and drive implementation.
• Conduct Employment Equity/ Skills Committee meetings.
• Oversee the Employment Equity planning and submission’s process.
• Establish the relevant committees within the Company (e.g. Employment Equity and Training Committees).
• Ensure COID submissions for various business units are submitted, and ‘Letter of Good standing’ is obtained.
• Establish and monitor HR governance frameworks, mitigate HR-related risks, and ensure.

Manage organisational effectiveness and organisational design

• Assist with managing and maintaining job profiles and competency frameworks, ensuring alignment, consistency, accurate grading, and regular updates to support organisational structure and clarity of roles.
• Lead culture and organisational development initiatives, including climate assessments, support to DigiThrive implementation, and programmes that define, communicate, and sustain the desired company culture.

Effective performance management system

• Embed a high-performance outward-minded culture through facilitating performance management and career development practices.
• Provide input to the performance management processes, procedure and system.
• Implement and monitor the performance management processes.
• Monitor group adherence to performance management processes.
• Maintain and continuously enhance the platform used for performance management.
• Ensure and provide training to Snr Managers, Teams and Employees.
• Make sure all Snr Managers have performance targets at start of each financial year.
• Research and remain up to date on all latest performance management principles and processes.
• Review and update the performance appraisal tools.
• Ensure personal development plans are compiled and aligns with the talent management strategy.

General

• Define, track, and deliver a comprehensive HR metrics framework that enables business continuity, regulatory compliance, and operational excellence in business operations.
• Meet agreed targets across talent attraction, acquisition, attraction and management. This considers the attrition, workforce productivity, employee engagement, compliance, and HR service delivery, supported by accurate data, timely reporting, and actionable insights for business leaders.

Effective teamwork and self-management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate consistent application of internal procedures.
• Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Develop and upskill the HR capability and development.
• Managing the SA HR teams’ performance review process.

Sound partnership with internal and external stakeholders

• Communicate the integrated HR Operational strategy and plan to relevant internal stakeholders and ensure the strategy is cascaded.
• Assess, select, and manage suppliers.
• Coach and guide senior leadership as a subject matter expert on HR Operations.
• Liaising with recruitment and psychometric assessment agencies, as well as the Department of Labour, and the SETA bodies.

Benefits

Digicall offers a range of core and value-added benefits to equip and empower you to live your best life.

You will benefit from support and assistance that offers you choices and gives you peace of mind, including medical cover, provident fund, funeral cover, long service awards, and learnerships and bursaries.

Through our employee wellness and recognition programmes, we foster a workplace where every individual is supported, celebrated, and empowered to shine.

Job Category

HR Manager

Job Type

Full Time

Job Location

Johannesburg