Hr Consultant

Tfg; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail operator in Cape Town seeks an HR Consultant II to manage complex HR functions and deliver excellent employee experiences. The ideal candidate should have an HR-related diploma or degree, 2-3 years of HR experience, and strong knowledge in talent acquisition and employee relations. Excellent Excel skills and a customer service mindset are required. Join us and support our team in adhering to policies and improving employee engagement.

Qualifications

• 2-3 years' experience in HR is required.
• Cross-function HR knowledge is non-negotiable.
• Passion for customer service/user experience is essential.
• Continuous improvement performance mindset is expected.

Responsibilities

• Manage complex HR functions and deliver efficient call resolution.
• Provide superior service and excellent employee experience.
• Responsible for talent acquisition and candidate placement.
• Provide employee relations advice and support.
• Ensure adherence to policies and procedures.
• Assist line managers with effective self-service options.
• Maintain employee data and reporting.
• Adhere to service level agreements and quality standards.

Skills

Business Insight

Collaborates

Communicates Effectively

Decision Quality

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Tech Savvy

Education

HR related Diploma, Degree or Postgrad

Tools

MS Office (Excel)

Job description

Job Overview

The HR Consultant II is responsible for managing more complex HR functions and delivering efficient first‑time call resolution. They provide superior service and excellent employee experience, manage talent acquisition, employee relations, and training and development, ensuring adherence to policies and procedures. Additionally, they assist line managers and employees with effective utilisation of self‑service options and maintain employee data and reporting.

Key Responsibilities

• Deliver efficient first‑time call resolution while providing an all‑round superior service and excellent employee experience.
• Responsible for talent acquisition including sourcing, screening, assessment coordination and placement of candidates.
• Provide employee relations advice and support.
• Provide support and advice related to Talent Acquisition, Employee Relations, Training and Development, Performance and Transformation, OD and Reward.
• Maintain and ensure adherence to agreed policies and procedures.
• Assist and advise line managers and employees on the effective utilisation of relevant self‑service options.
• Maintain employee data and reporting.
• Adhere to service level agreements and quality standards.

Qualifications and Experience

• HR related Diploma, Degree or Postgrad is preferred.
• 2–3 years' experience in HR.
• Cross‑function HR knowledge (Non‑negotiable).
• Good MS Office (Excel) skills.
• Customer service/user experience passion.
• Continuous improvement performance mindset.
• Understanding of the TFG business context.

Skills

• Review and Reporting
• Managing Change
• Business Case Contribution
• Business Process Modeling (BPM)
• Enterprise Readiness Assessment
• Perform Gap Analysis
• Human resources systems and tools
• Presentation Creation
• Spreadsheet Expertise
• Employee Relations
• Learning Solutions Development

Behaviours

• Business Insight – applies market and business insights in order to drive organisational objectives.
• Collaborates – effectively works with others to achieve shared goals.
• Communicates Effectively – conveys information and communicates ideas in a clear, concise and impactful manner.
• Decision Quality – consistently makes timely, well‑rounded and informed decisions.
• Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets.
• Manages Complexity – interprets and simplifies complex and contradictory information when resolving organisational problems.
• Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes.
• Tech Savvy – leverages new technology to enhance productivity, improve problem solving, and support business growth.

Please ensure that your Line Manager is aware of your application. Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.