HR Business Partner (1pm to 10pm working hours)

Switch Consultants; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading consulting firm in Cape Town is looking for an HR Business Partner to ensure HR operations align with strategic objectives. The candidate will provide HR policy guidance, support recruitment strategies, and manage HR projects within a dynamic environment. A Bachelor’s degree in HR Management and strong generalist HR experience are essential. The role includes working closely with management teams and developing positive employee relations, making it a key position within the organization.

Qualifications

• Generalist HR experience, preferably in a Contact Centre or BPO environment.
• Strong knowledge of Employment Law.
• Ability to develop HR policies and procedures.

Responsibilities

• Provide HR policy guidance and implement people plans.
• Support recruitment plans and talent sourcing strategies.
• Manage and deliver complex HR projects on time.

Skills

Excellent interpersonal and customer service skills

Strong relationship management

Ability to influence decision makers

Assertive approach

Education

Bachelors degree in HR Management

Human Resources Professional certification

Job description

HR Business Partner (1pm to 10pm working hours)

1 pm to 10pm working hours

The HR Business Partner is responsible for ensuring that the HR operations align to the overall HR practices and strategic objectives in their assigned business unit/area. This position proactively supports the development of HR policies and procedures.

Key Roles and Responsibilities

• Provide HR policy and procedure guidance.
• Support the design, development and execution of full cycle recruitment plans and talent sourcing strategies.
• Analyse trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
• Provide HR related advice across the generalist range of the role.
• Proactively support the implementation of the company’s people plans by working with internal stakeholders to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture.
• Contribute to the design and implementation of strategies relating to the recruitment, development, engagement, and general HR support of employees in the area of responsibility and/or stakeholder group.
• Manage and deliver complex HR projects across the company within specific timeframes.
• Act as a consultative business partner to the assigned stakeholder group by advising them of trends in HR practices, the labour market and general developments that could impact on the human resources in the area of responsibility.
• Contribute to the development of progressive HR policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation.
• Assist with organisation transformation and change programmes.
• Provide strategic advice and ongoing support on employee relations issues, dispute resolution and industrial advocacy including managing escalated or complex cases.
• Support the creation of effective employee relations, retention, and rewards programs.

Education, Experience, Attributes – Knowledge, Skills, and Attributes

• Excellent interpersonal and customer service skills.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Maintains a clear and detailed knowledge of the industry trends, best practices, and labour legislation.
• Ability to develop HR policies and procedures that meet company needs.
• Ability to work effectively and maintain resilience in a changing environment.
• Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
• Build strong professional relationships with Management teams and participate in Management Team meetings.
• Provide commercially focused advice and support to managers on all employee relations issues in line with company procedures including disciplinary, grievance and sickness absence issues.
• Raise awareness of current and new employment legislation as well as other corporate initiatives.
• Produce monthly HR reports and statistics.
• Identify trends and proactively address issues of high attrition, sick leave management, and cost savings within the business unit.
• Lead the HR workstream on ad hoc projects e.g., recruitment, change management, group HR initiatives.
• Assist in ad hoc projects/initiatives on behalf of the group HR team.
• Network and build relationships within the wider HR team.
• Ability to influence key decision makers and to challenge when necessary.
• Resilient and able to stand your own ground.
• Ability to multi-task, work well under pressure and use your own initiative.
• Team player.
• Strong written and verbal communication style and ability to flex style to meet needs of different business units.
• Strong reporting skills.
• Ability to work autonomously and make own decisions.
• Flexible, adaptable and able to travel on a regular basis.

Education and Training

• Bachelors degree in HR Management or similar qualification.
• Human Resources Professional certification.

Experience

• Generalist HR experience, preferably gained within Contact Centre /BPO environment.
• Relevant qualification and/or equivalent experience currently working towards qualification.
• Strong generalist HR background and regular experience of complex HR issues including retrenchment, dismissals, change management and disciplinary process handling up to CCMA.
• Up to date knowledge of Employment Law.
• Articulate in both written and verbal communication.