HPC - Future Africa Conference and Events Reservationist Vacancy

University of Pretoria; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading educational institution in South Africa is seeking a Conference & Events Reservationist to manage all inquiries and bookings related to events. This role ensures smooth coordination between clients and internal departments, delivers exceptional service, and maintains organized records. The ideal candidate will have a tertiary diploma in hospitality and 1 to 2 years of experience in the hospitality sector. The position also involves liaising with various departments to ensure timely fulfillment of client requirements.

Qualifications

• 1 to 2 years’ experience within the hospitality industry and administration.
• Strong knowledge of concepts of event planning and production.
• Ability to manage multiple client requests and changes efficiently.

Responsibilities

• Manage guest inquiries and bookings for events.
• Ensure smooth coordination with clients and internal departments.
• Handle all banquet and dining reservation inquiries.

Skills

Event planning

Customer service

Communication

Education

Tertiary Diploma within the Hospitality Industry

Degree or higher in Hospitality or Events Management

Job description

UP Professional and Support – HPC - Future Africa Conference & Events Reservationist Vacancy

The Conference & Events Reservationist is responsible for managing all guest inquiries and bookings related to banquets, events, and dining reservations. The role ensures smooth coordination between clients and internal departments, delivering accurate information, timely confirmations, and exceptional service. This position supports the revenue goals of the hospitality establishment by maximizing booking opportunities, maintaining organized records, and ensuring that all events and reservations are handled efficiently and professionally. Assistance and support of the Events Manager.

Key Responsibilities

• Handle all banquet, event, and dining reservation inquiries via phone, email, web, and in person
• Process tentative bookings accurately on the reservation system.
• Ensuring documents are fully and accurately completed upon receiving them
• Ensure all completed documents are in the client’s files before submitting to the line manager for submission to UP’s event committee.
• Update the reservation system and daily booking sheets regularly.
• Conduct venue site visits.
• To provide the appropriate level of services as per standards laid down.
• Ensure being presentable and in uniform when on duty / on shift.
• Deliver professional, courteous, and prompt service to all clients and guests.
• Cultivate strong client relationships to encourage repeat business and referrals.
• Ensure that the FACC Conference & Events manager is informed of all new and/or unforeseen developments during an event as soon as possible.
• Handle client changes, special requests, and concerns promptly and professionally.
• Liaise with all other departments (Hotel, Reception, Reservations, Kitchen, Gardens, General Assistants, IT & Security) to ensure all event requirements are understood and executed accurately.
• Distribute event orders/function sheets/handovers in a timely manner.
• Attend pre-event meetings, handovers, and post-event debriefs

Minimum Requirements

• Tertiary Diploma within the Hospitality Industry.
• 1 to 2 years’ experience within the hospitality industry and administration

Desirable

• Degree or higher in Hospitality or Events Management.
• 2 to 4 years’ experience in a conference and banqueting environment

Any Other Additional Requirements (e.g., License, Certification, and Professional Registration)

• Strong knowledge of concepts, principles, and practices of event planning and production and public relations.
• Strong knowledge of the campus, its programs, policies, mission, goals, objectives, achievements, and infrastructure, or ability to learn.

Working Hours

Shifts as required by operations. Will be required to work public holidays.

Closing date: 19 December 2025

No Applications for the position will be considered in the absence of the submission of a valid South African ID or, in the case of a foreign national, a valid work permit in terms of which Employment in the vacant position is authorised.

Interested parties should send a CV, a cover letter, and copies of qualifications to Human Resources: [e-mail]