Housing Services Apprentice

Aspire Housing; Newcastle; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A leading housing organization is seeking a Housing Services Apprentice to support service delivery and gain hands-on experience. You will work alongside professionals in the housing sector to learn about home allocation, tenant management, and community engagement. Key skills include communication, organization, and a willingness to learn. This apprenticeship offers an excellent opportunity to develop your career in housing services and make a positive impact on the community.

Benefits

20 days holiday

Comprehensive employee assistance programme

Ongoing training and development

Generous company pension scheme

Volunteer days

Competitive rates of pay

Qualifications

• Genuine interest in housing and helping others.
• Good communication and organizational skills.
• Willingness to learn and take on new challenges.
• Basic IT skills required.

Responsibilities

• Support experienced housing professionals in service delivery.
• Engage with communities to help allocate homes.
• Develop customer service and administrative skills.

Skills

Interest in housing

Communication skills

Organizational skills

Proactive attitude

Basic IT skills

Tools

Microsoft Office

Job description

Job Title: Housing Services Apprentice

Starting salary: £7.55 per hour (increasing in line with apprentice rates)

Hours per week: Full time 37 Hours

Contract type: Apprenticeship contract 2 years fixed term

Location: Hybrid - Newcastle under Lyme

Would you like to work for a Sunday Times Best Places to Work organisation

About the role

An exciting opportunity has arisen for somebody to take on a vibrant and rewarding role within the Housing Sector. Do you want to start a career in housing and learn on the job whilst gaining a recognised professional qualification? Join us as a Housing Services Apprentice and gain hands‑on experience.

As a Housing Services Apprentice you’ll work alongside experienced housing professionals to support the delivery of our housing service. You’ll gain insight into how we allocate homes, support new tenants, manage tenancies and engage with communities.

Throughout your apprenticeship you’ll develop key skills in customer service, communication, and administration, helping us provide safe, secure and affordable homes to those who need them most.

What You’ll Learn

• The choice‑based lettings system, including policies and procedures
• How to support customers through the lettings journey
• How to use housing systems and maintain accurate records
• How to work collaboratively with internal teams and external partners
• Professional skills such as time management, teamwork and problem‑solving

What We’re Looking For

• A genuine interest in housing and helping others
• Good communication and organisational skills
• Willingness to learn and take on new challenges
• Basic IT skills (e.g. Microsoft Office)
• No prior experience required – just enthusiasm and commitment

Apprenticeship Details

You will work towards a recognised professional housing qualification, supported by a dedicated mentor and training provider throughout your journey.

What You’ll Need to Succeed

• Passion for helping others with a genuine interest in housing communities and making a positive impact
• Proactive attitude and willingness to learn – no prior experience required
• Strong communication skills, able to engage with a wide range of people respectfully and professionally
• Organised and dependable – able to manage tasks, meet deadlines and work independently when needed
• Digitally confident – comfortable using basic IT tools such as email, Word and Excel

In Return We Can Offer You

• Belonging to a team that makes a difference to our community and values equality, diversity and inclusion
• 20 days holiday, bank holidays, 3 concessionary days at Christmas
• Comprehensive employee assistance programme
• Ongoing training and development in your role
• Full benefits and discount platform
• Holiday buy‑back and annual saving schemes
• Volunteer days
• Competitive rates of pay
• A generous company pension scheme
• Wellbeing and stay‑safe provisions to look after you at work

Closing Date: 12th November 2025

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Interview Date: 19th & 20th November 2025

This role is subject to a basic DBS check.

Who We Are

Aspire Housing is a leading housing provider, property developer and place shaper based in Newcastle-under-Lyme. Created in July 2000 we own and manage more than 9,500 homes and support around 19,000 customers across Staffordshire and Cheshire. Our profits are reinvested in new homes, revitalising communities and a comprehensive range of innovative support services designed to transform lives.

Putting People First has always been part of our ethos and is central to our purpose to deliver safe, decent homes and excellent housing services through our talented Aspire team.

We do this by embracing our values; by championing the customer, building togetherness and being professional. Our values reflect what’s most important to our colleagues and customers and are at the heart of Aspire.