Housekeeping staff required

Care4u Private Care Home; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Gauteng is seeking a Hotel Receptionist to provide exceptional service to guests from arrival to departure. Responsibilities include greeting guests, managing check-ins and check-outs, providing information about hotel services, and resolving guest complaints. Candidates should have a High School Diploma, excellent communication skills, and proficiency in Microsoft Office. Join our team and help create unforgettable experiences for our guests.

Qualifications

• Previous experience in a similar role is preferred.
• Knowledge of a second language is a plus.
• Strong problem-solving skills.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently.
• Provide information about hotel services and local attractions.
• Handle guest complaints and resolve issues promptly.
• Process payments and maintain accurate transaction records.

Skills

Excellent communication and customer service skills

Proficient in Microsoft Office

Strong attention to detail

Ability to multitask

Fluent in English

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

Job Title: Hotel Receptionist

Please WhatsApp on 071 990 0512 and speak to Mrs Keen for further assistance

Company Overview

Sunset Group of Hotels is a luxury hotel located in Gauteng. Our hotels offer a unique and unforgettable experience for our guests, combining modern amenities with traditional hospitality. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Hotel Receptionist.

Job Description

As a Hotel Receptionist, you will be the first point of contact for our guests and will play a crucial role in creating a positive and welcoming atmosphere. Your main responsibility will be to ensure that all guests receive exceptional service from the moment they arrive until they depart. This is a full-time, permanent position with a competitive salary and benefits package.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to emails and messages in a timely manner
• Provide information about hotel services, facilities, and local attractions
• Handle guest complaints and resolve issues promptly
• Maintain a clean and tidy reception area
• Process payments and maintain accurate records of all transactions
• Collaborate with other hotel departments to ensure a smooth and seamless guest experience
• Assist with reservations and room assignments
• Handle guest requests and inquiries with a positive attitude and sense of urgency
• Ensure compliance with hotel policies and procedures
• Attend to any other duties assigned by the Front Office Manager or General Manager

Qualifications

• High School Diploma or equivalent
• Previous experience in a similar role is preferred
• Excellent communication and customer service skills
• Proficient in Microsoft Office and reservation systems
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Fluent in English, both verbal and written
• Knowledge of a second language is a plus

If you are a friendly, outgoing, and organized individual with a passion for hospitality, we would love to hear from you. Join our team at Ignasio and be part of creating unforgettable experiences for our guests.

Apply now!