Housekeeping Floor Supervisor

eJobDesign; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious hospitality establishment in Cape Town is seeking a Floor Supervisor to ensure world-class guest service and cleanliness in the guest rooms. You will manage the daily activities of attendants, conduct inspections, and handle guest requests. A Matric Certificate and experience in a supervisory role in a 4-star environment are essential. Join a team dedicated to staff well-being and professional growth.

Benefits

On-demand healthcare

Wellness activities

Study loans

Professional coaching

Qualifications

• Experience in a supervisory role in a 4-star environment.
• Ability to execute additional guest requests during shifts.
• Experience in managing cleanliness and hygiene in guest areas.

Responsibilities

• Supervise attendants responsible for servicing guest bedrooms.
• Conduct daily room inspections to ensure guest satisfaction.
• Control daily guest amenity stock and meet guests' needs.

Skills

Guest-centric approach

Excellent verbal and written communication

Ability to work under pressure

Attention to detail

Education

Matric Certificate

Job description

At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.

We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.

Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.

Housekeeping Floor Supervisor

As our Floor Supervisor, you will ensure our guests receive world-class service, cleanliness, hygiene, and order in the guest rooms and the comfort of guests in their rooms.

You will supervise the day-to-day activities of the attendants responsible for servicing the guest bedrooms and controlling daily guest amenity stock, conducting daily room inspections, and ensuring maximum guest satisfaction by providing a safe, clean, and comfortable guest bedroom space. Part of your role will be to ensure the execution of any additional guest requests that may occur during their shift.

To be successful in this role, you must have a Matric Certificate with experience working across multiple functions, guest rooms, and front of house (e.g., public areas, passages, lifts, restrooms, lobby, gym). Along with relevant experience in a 4* environment with experience in a similar supervisory role, you can work an early shift.

You bring a guest-centric approach to every interaction, ensuring all tasks are handled with neatness and professionalism. Your excellent verbal and written communication skills and dedication to accuracy and quality demonstrate your integrity and assertiveness in all situations. Through careful planning and the ability to perform under pressure, you excel at directing efforts toward success while maintaining a high standard of service that reflects your devotion to excellence.

To apply, please click on the apply button and follow the instructions.

Closing date: 07 November 2025.

We are an equal opportunity employer.

Only short-listed external applicants will be contacted.