House Manager

Gsi Talent Solutions Pty; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premium student housing provider is seeking an experienced House Manager to lead operations at a student residence in Pretoria. The ideal candidate will blend hospitality and management skills to ensure a welcoming and safe environment. Key responsibilities include overseeing student inquiries, maintaining cleanliness standards, and ensuring compliance with safety protocols. Previous experience in hotel management or premium student housing is preferred.

Qualifications

• Proven experience in hotel management or hospitality leadership roles.
• Strong problem-solving abilities with attention to detail and high standards.
• Familiarity with building maintenance processes and operations.

Responsibilities

• Serve as the first point of contact for student inquiries.
• Conduct regular inspections for cleanliness and safety.
• Oversee housekeeping standards and coordinate cleaning schedules.
• Assist with student check-ins and check-outs.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving abilities

Attention to detail

Job description

Introduction

We are seeking an experienced and professional House Manager to lead the operations of a premium student residence.

This role blends hospitality, facilities management, and student engagement to create a welcoming, safe, and world‑class living environment.

The ideal candidate will have a strong background in hotel or hospitality management, with the ability to translate those skills into managing a high‑standard student residence.

Duties & Responsibilities

• Serve as the first point of contact for student inquiries, concerns, and requests, fostering a supportive and professional atmosphere.
• Provide guidance and information about residence facilities, rules, and services.
• Conduct regular inspections to monitor cleanliness, safety, and maintenance, reporting and following up on outstanding issues.
• Oversee housekeeping standards and coordinate cleaning schedules to ensure hotel‑level cleanliness throughout communal and private areas.
• Maintain communal spaces, including lounges, kitchens, study rooms, and laundry areas, to ensure they are tidy, functional, and welcoming.
• Assist with student check‑ins and check‑outs, and perform room inspections at the start and end of leases.
• Keep accurate logs of student issues, maintenance requests, and operational reports for management.
• Ensure compliance with hygiene, safety, and service protocols while delivering a high‑end hospitality experience.

Desired Experience & Qualification

• Proven experience in hotel management, front‑of‑house, or hospitality leadership roles.
• Excellent interpersonal, communication, and organizational skills.
• Professional, approachable, and service‑oriented demeanor.
• Strong problem‑solving abilities with attention to detail and high standards for cleanliness, service, and presentation.
• Familiarity with building maintenance processes and operational oversight.
• Ability to manage multiple tasks under pressure and flexibility to work occasional evenings or weekends.
• Previous experience in premium student housing is an advantage.