Hotspot Product And Project Manager

Network1; Gauteng; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A South African tech company is seeking a Hotspot Product & Project Manager to enhance a proprietary hotspot platform. This mid-level role involves testing and troubleshooting hotspot systems while working closely with engineering and customer service teams. Candidates should have 2-4 years of experience in networking, with strong analytical and problem-solving skills. The position allows for partial remote work, contributing to impactful internet solutions for local communities.

Qualifications

• 2-4 years experience in Wi-Fi networks or related fields.
• Strong technical aptitude in networking systems is preferred.
• Hands-on experience in hotspot operations and troubleshooting.

Responsibilities

• Test and validate hotspot functionality using RADIUS and Mikrotik.
• Assess Wi-Fi performance across different frequency bands.
• Collaborate with customer service to resolve real-world issues.

Skills

Wi-Fi performance analysis

Problem-solving

Performance testing

Data-driven decision making

Education

Diploma or Degree in IT, Computer Science, or Engineering

Tools

Mikrotik

RADIUS

SQL databases

Job description

Are you passionate about Wi‑Fi performance, data‑driven testing, and continuous improvement? Join a tech‑driven team where your analytical mindset and problem‑solving skills will help shape the future of hotspot connectivity in underserved communities.

This opportunity is with a proudly South African tech company focused on delivering innovative internet solutions to local communities.

The team is driven by a culture of ownership, innovation, and customer obsession. As a Hotspot Product & Project Manager, you'll play a key role in improving and innovating a proprietary hotspot platform.

This is a mid‑level role ideal for someone who thrives on testing, performance analysis, and structured problem‑solving.

You'll work closely with engineering and customer service teams to identify issues, run field tests, and drive improvements using real‑world data. Enjoy a collaborative, impact‑driven environment with partial remote flexibility and the chance to make a meaningful difference.

Key Responsibilities

• Test and validate hotspot functionality using RADIUS and Mikrotik systems.
• Assess and troubleshoot Wi‑Fi performance across 2.4 GHz and 5 GHz bands.
• Document bugs, system flows, test results, and progress reports.
• Collaborate with customer service to identify real‑world issues.
• Develop hypotheses from performance and revenue data to guide improvements.
• Conduct field tests and troubleshoot live environment issues.
• Provide structured feedback to engineering teams for software and process enhancements.

Job Experience and Skills Required

• Education: Diploma or Degree in IT, Computer Science, Engineering, or a related field (preferred). Strong technical aptitude may substitute.
• Experience: 2–4 years in Wi‑Fi networks, hotspot systems, or related networking/telecoms environments.
• Technical Skills: Understanding of Wi‑Fi protocols (airtime fairness, channel utilisation, interference mitigation, and BSS colouring).
• Hands‑on experience with Mikrotik, RADIUS, and hotspot operations.
• Familiarity with voucher APIs, SQL databases, and system integration.
• Exposure to Cisco or similar networking systems.