Hotel-Spa Reservationist

MF Spa & Beauty Placements; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier hospitality company in Cape Town is seeking a Hotel-Spa Reservationist to manage guest services and ensure a high-quality experience. Candidates should be well-groomed, experienced in reception duties, and confident in bookings and reservations. This position offers a competitive salary of R8,400 per month and various employee wellness programs.

Benefits

Incentives & Performance Bonuses

Employee Wellness Programs

Annual Leave

Qualifications

• Certification in Hospitality (Spa / Tourism / Hospitality) required.
• Previous experience working in a SPA preferred.
• Confident operating a busy reception area.

Responsibilities

• Process bookings and payments efficiently.
• Handle guest inquiries and reservations via multiple platforms.
• Maintain a professional appearance consistent with luxury hospitality.

Skills

Guest services orientated

Confident in reception duties

Experience in bookings & reservations

Education

Matric (Grade 12)

Certification in Hospitality

Job description

HOTEL-SPA RESERVATIONIST

TOKAI, Cape Town South (SOUTHERN SUBURBS), Western Cape (ZA)

START: ASAP / 01 December 2025

SHIFTS:

• Monday – Sunday
• 09:00 - 18:00 (shifts vary)
• 1x Weekend off per month + days off in the week
• Annual Leave

SALARY & COMPANY BENEFITS

• R8,400 Basic Salary per month
• Incentives & Performance Bonuses
• Employee Wellness Programs

MINIMUM REQUIREMENTS:

1. Matric (Grade 12)
2. Certification in Hospitality (Spa / Tourism / Hospitality)
3. Beautifully groomed and looking the part of a 5-star hospitality employee
4. Guest services orientated
5. Bookings & Reservations confident
6. Receptionist duties experienced including E-mail, WhatsApp & Mailer
7. Previous experience working in a SPA

EXPERIENCE:

1. Spa Reservations or Guest Relations in a Hotel and Spa
2. International employment experience is advantageous

KEY PERFORMANCE INDICATORS:

1. Confident operating a very busy reception area
2. Able to work under pressure and deal with multiple points of communication simultaneously
3. Confident processing bookings, payments and perform administrative tasks
4. Confident in your lingo of the spa sector
5. Strong team dynamic, but able to work on your own without supervision
6. Ability to work in luxury environment with high-end clients from around the world