Hotel Reservationist

Phoenix Recruitment; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town is seeking a skilled Reservations Agent to manage booking inquiries and ensure smooth reservation processes. Ideal candidates have a formal hospitality qualification and at least 3 years of experience in a similar role. Responsibilities include handling reservations, maintaining records, and providing excellent customer service to ensure guest satisfaction. Strong communication skills and proficiency in Microsoft Office and Opera are essential.

Qualifications

• Minimum of 3 years experience in a 4/5 star hotel.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and efficiency.

Responsibilities

• Handle incoming reservation calls and emails.
• Process and confirm reservations, including special requests.
• Maintain and update reservation records in the system.

Skills

Fluent in English

Excellent email and telephone etiquette

Critical thinking skills

Strong communication skills

Attention to detail

Education

Grade 12

Formal Hospitality qualification

Tools

Microsoft Office

Opera

Job description

Large luxury Hotel in Cape Town is looking for an experienced and diligent Reservations Agent.

Reporting to the Reservations Manager the successful incumbent will play a crucial role in managing booking inquiries, providing accurate information , and ensuring smooth reservation processes to clients.

This is an excellent opportunity for individuals who are methodical, efficient , and passionate about service delivery within a pressurized environment.

Duties

Handle incoming reservation calls and emails, ensuring accurate booking information is captured.

Provide clients with information regarding availability, rates, and room types (or other relevant products / services).

Process and confirm reservations, including special requests and requirements.

Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences

Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner.

Maintain and update reservation records in the system.

Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience.

Assist with cancellations, no-shows, and rebooking’s as necessary.

Provide outstanding customer service and ensure customer satisfaction.

Liaise with clients, sales team and operational departments

Allocation of payments and banking daily

Prepare daily reports

Perform other duties and tasks as operationally required

Requirements

Grade 12

A formal Hospitality qualification

A minimum of 3 years’ experience in the capacity of a Reservations Agent within a 4 / 5 hotel environment

• hotel environment

Proficiency in Microsoft Office and Opera essential

Well-groomed and professional disposition

Being fluent in English is essential

Excellent email and telephone etiquette

Critical thinking skills

Strong and effective communication skills, both verbal and written with excellent Interpersonal skills.

Ability to work efficiently in a fast-paced environment.

Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.

Ability to manage conflict and challenging situations with respect and confidence

Ability to multitask with excellent planning and organizational skills. and attention to detail.

Ability to work flexible hours, including weekends and public holidays as per operational requirements

A positive attitude with a passion to provide exceptional customer service.

Strong attention to detail and efficiency pertaining to area of responsibility.