Hotel Receptionist

Hotel Krige; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premium hotel in Stellenbosch is seeking a Hotel Receptionist to manage daily operations at the front desk. The role involves welcoming guests, handling check-ins and check-outs, managing reservations, and ensuring a high level of customer service. Candidates should have experience in hospitality, strong communication skills, and the ability to work flexible hours.

Qualifications

• Strong interpersonal skills and communication abilities.
• Experience in managing check-ins, check-outs, and guest services.
• Ability to maintain a positive attitude and professional appearance.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Provide information about hotel amenities and local attractions.
• Handle guest inquiries and ensure high customer satisfaction.
• Serve as a concierge for dining and activity arrangements.

Skills

Strong Interpersonal Skills

Communication skills

Experience with Receptionist Duties

Expertise in Reservations management

Excellent Phone Etiquette

Professional appearance

Ability to work flexible hours

Previous experience in a hospitality role

Experience on Protel rooms management system

Job description

Company DescriptionHotel Krige is located in the center of upmarket Stellenbosch, featuring 24 apartment-style rooms individually decorated with top quality furnishings.

Each suite includes an en-suite bathroom, kitchenette, workspace, Wi-Fi, DSTV, and twin or king-size beds.

Situated within Stellenbosch's historic quarter, the hotel is within walking distance of Stellenbosch University, trendy eateries, boutiques, cultural sites, and historic monuments.

It serves as an ideal base for exploring South Africa's winelands region, known for its nature reserves, wine farms, and golf estates.Role DescriptionThis is a full-time on-site role for a Hotel Receptionist located in Stellenbosch.

The Hotel Receptionist will handle daily receptionist duties, manage reservations, and ensure excellent phone etiquette.

The role involves welcoming guests, managing check-ins and check-outs, handling inquiries, and providing high-quality customer service.QualificationsStrong Interpersonal Skills and Communication skillsExperience with Receptionist Duties such as managing check-ins, check-outs, and guest servicesExpertise in Reservations managementExcellent Phone EtiquettePositive attitude and professional appearanceAbility to work flexible hours, including weekends and holidaysPrevious experience in a hospitality role is essentialExperience on Protel rooms management system is essentialKey Responsibilities : Guest Services :

• Greet guests upon arrival, provide a warm welcome, and assist with check-in and check-out processes, creating a welcoming atmosphere at the front desk.
• Conduct efficient check-in and check-out procedures, verifying guest information, assigning rooms, and processing payments.
• Offer information about hotel amenities, services, and local attractions to enhance guests' experience.
• Maintain a professional and friendly demeanour while ensuring guest satisfaction.
• Maintain extensive knowledge of the local area, including tourist attractions, restaurants, shopping centers, and cultural events.
• Handle guest inquiries, concerns and requests promptly and efficiently, ensuring a high level of customer satisfaction.
• Anticipate guest needs and proactively offer assistance and suggestions to enhance their stay.Concierge Services :
• Serve as a concierge, offering recommendations and assisting guests with dining reservations, transportation arrangements, sightseeing tours, and other activities.
• Provide information about local attractions, events, and entertainment options.
• Assist guests with arranging special requests such as floral arrangements, room upgrades, and special occasion celebrations.Reservation Management :
• Handle guest reservations efficiently and accurately, ensuring accurate data entry and maintaining a well-organized reservation system.
• Manage hotel reservations, including processing bookings, modifying or cancelling reservations, and ensuring the accuracy of guest information.
• Respond to reservation inquiries via phone, email, or in-person, providing information on rates, availability, and hotel amenities.
• Coordinate with other hotel departments to ensure smooth check-in and check-out processes for guests.
• Monitor room availability, room types, and rates to provide accurate and up-to-date information to guests.
• Maximize room occupancy by upselling and promoting available upgrades and packages.