Hotel Receptionist

PPSC; Springs; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company seeks a dedicated professional for customer service roles in Springs, Gauteng. Responsibilities include welcoming guests, managing bookings, and providing exceptional service. The ideal candidate should have experience in customer relations and a high command of English. Experience in hospitality and familiarity with Opera software is desirable. This is a full-time position that offers the chance to be part of a dynamic team.

Qualifications

• Proven experience in hospitality reception and admin or similar customer-facing role.
• Experience of managing customer relations face to face and via phone.
• Cash handling experience is a plus.

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Check the guests in/out and take payments.
• Manage telephones, emails, and reservations promptly and professionally.

Skills

Customer Service Skills

High level of spoken and written English

Experience managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out take payments
• Manage telephones emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on .

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face telephone email etc.

Desirable

• Proven experience in hospitality reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software

Key Skills

Entry Level Sales, Hospital management, Corporate Finance, Jni, Lead Generation

Employment Type: Full Time

Experience: years

Vacancy: 1